10/03/2017British American Auto Repair
George has worked on my Suburban several times - mechanically and replaced door lock mechanism. Both times he did a great job, immediately diagnosed the problem, honest, promptly repaired, and his rates are very competitive. His wife Peggy runs the front office and gas pumps, and could not be nicer!
WORST experience with a tow truck driver I EVER had. You would have thought they were IMPOUNDING our car by how they treated us. My wife just had a wreck. She called Arrow, they were close. They quoted us 40 mins. She showed up after an hour and a half. Promptly put the car on the flat bed and told us the payment would be $60. My wife only had $40 cash. She asked the driver if they accepted cards, which they did. My wife told the driver we had to stop home and get the card. We would meet her at the mechanic. Here's where everything gets weird... My wife couldn't find her credit card, so we went to the shop with my debit card and I told the driver I would pay the bill from my account. She was very rude and told me I wasted her time and should have just paid her in the beginning instead of making her wait. I apologized (even though I had no reason to, we were up front and honest with her) and she took my card and license and wend back her truck to start the payment process. After a few minutes she comes out of the truck with an itemized receipt. GET THIS: $60 for the hook (just to hook up the car and drive it to our chosen destination) $35 for spraying down the bed to the truck because radiation fluid leaked on it! REALLY!? oh it gets better Yelp! $25 for the 15 minutes she had to wait while we were getting our card!$25 for 15 mins?! That's $100 an hour! Who knew being a tow truck driver paid so we'll. I should tell my lawyer that he's in the wrong business! I should have charged her for making us wait while she was running late! Then a $10 credit card processing fee. I tossed around the idea of going to the bank and getting cash to avoid the fee, but the bitch would have charged me another $25 for making her wait. I was stuck! There's was nothing I could do but sign. Nothing on their website mention these charges. SCAM. Your customers are experiencing a tragety and you treat them like garbage. A little compassion while you gouge their wallets would be nice! AVOID
Worst Towing Company Ever! They were asked to tow a motorcycle after a wreck and this is how the left it, the kickstand was not broken. A call was placed to there office about the incident and nobody ever returned the phone call. When I complained about it and said Luckys Towing would have never done something like this, the lady on the other end said well they haven't even been in business that long. The motorcycle wasn't damaged on the right said, because the bike was laid down on the left, so they caused the additional damage on the right. I told the person on the other end of the telephone, that if I didn't hear back from someone, I would make sure I let the community know what kind of company Arrow Towing is, she said don't threaten me lady, I said its not a threat its a promise. So hear it is my complaint!! If your going to have something towed use LUCKYS TOWING