I have dealt with Evan's Motorworks twice within the last year and have been more than pleased with their professional and friendly way of doing business. Whether it's a person working at the front door or a technician walking by, you will receive a smile and a friendly hello.My BMW that I had purchased at another used car dealer of "national" scale had not been fixed properly at "their" other service center. In all honesty, I had received bad customer service, a faulty repairs, and dishonest communication at this other dealer. I had received an oil change at Evan's months prior and had great service. I knew that that was where I would need to go to get this unfixed problem addressed. Scott, one of the serves advisors, listened to my concerns, took my typed up list explaining the problem, provided me a loaner and honored that I did not want to deal with the other establishment any longer. The "unnamed" other dealership had my car for a week and was unable to fix the right problem.Within hours of my appointment with Evan's Motorworks I received a call that the problem had been identified. They had fixed the issue and Scott communicated the bad experience I had to the warranty group I had coverage with and had them cover the cost without another deductible on my end!Evan's Motorworks was able to take an existing problem with another business and turn it into a fantastic experience at theirs! I will be purchasing my next vehicle from them and wish I had initially.They treated me like I bought my car at their dealership, even though I had not. Topnotch Service!
My initial contact was with Matt Karns, Internet Sales Manager. He was very responsive and helpful online. Upon arrival, he referred me to Mike Holbrook, Sales Consultant. He was very patient and understanding. During our time at the pre-owned store, my companion and I were repeatedly offered water and/or soft drinks while we were waiting for document preparation and vehicle preparation. As I was preparing to get into the pre-owned Lexus i bought and it drive away, I noticed that even though my companion had the radio on, the power antenna was not up more than an inch or two.The dealership owner, John Higgins, was standing right there and acknowledged that the antenna drive ribbon was broken. He had me follow him to the new car sales/service location, where he instructed the staff to replace the broken part immediately. While my companion and I waited, we were again asked a few times if we needed anything or wanted beverages. When my companion joked that he wanted a rum and coke, we were given helpful driving directions to a good nearby eatery and tavern that would be on our way home (a four hour drive). At both locations, everybody with whom we had contact was professional and courteous. I saw none of behavior that seems commonplace at auto sales facilities -- men standing around, right outside the door, smoking cigarettes. The facilities at both Lexus of Dayton locations were top notch -- to the extent that I regret residing too far away to make L.O.D. my primary place for maintenance.
05/03/2014K N H Motors Sales & Service
Its interesting that you say lemon cars when you bought a used car, why did you not follow the buyer beware process and check out the car before you bought it. I have bought from them and I have had no problems. I took my mechanic with me to check out the car, which they allow you to do; so if you did not check the car before you bought it then that's on you, you were buying a USED car, No one can force you into anything, you have to make that decision on your own, everyone as a CHOICE! Any used car you buy you buy it as is. You signed it, so don't be disgruntled because you did not do your homework before you purchased. They were helpful and kind. The owner helped me and listened and they did not over charge me as some of the other dealers I went to before going to them tried to do.
Spoke with several dealerships when I recently decided to purchase a new vehicle. While I did come across some other companies offering good deals, once I spoke with Theo Dorian at Evans Motorworks, I knew that this would be who I would be doing business with. He was very informative, and willing to provide as many options as possible when it came to finding a vehicle that was in my budget. To top everything off, once I made my selection, he personally drove the vehicle to me (over an hour away), and we filled out the paper work at my residence. First class experience with a first class company. Thanks Theo and Evans Motorworks!
All the personnel of KIA, there are very friendly and give the support that I need for my new purchase Van. Specially, one of the sales man, his name is Justin. He is friendly, good in what I really want from a car, answer all my questions and help me out a lot to get the right car and to get what I really need. As a new customer from KIA, I recommend 100% Justin, he is a excellent sales man, he looks for the interest of the customer.