My initial contact was with Matt Karns, Internet Sales Manager. He was very responsive and helpful online. Upon arrival, he referred me to Mike Holbrook, Sales Consultant. He was very patient and understanding. During our time at the pre-owned store, my companion and I were repeatedly offered water and/or soft drinks while we were waiting for document preparation and vehicle preparation. As I was preparing to get into the pre-owned Lexus i bought and it drive away, I noticed that even though my companion had the radio on, the power antenna was not up more than an inch or two.The dealership owner, John Higgins, was standing right there and acknowledged that the antenna drive ribbon was broken. He had me follow him to the new car sales/service location, where he instructed the staff to replace the broken part immediately. While my companion and I waited, we were again asked a few times if we needed anything or wanted beverages. When my companion joked that he wanted a rum and coke, we were given helpful driving directions to a good nearby eatery and tavern that would be on our way home (a four hour drive). At both locations, everybody with whom we had contact was professional and courteous. I saw none of behavior that seems commonplace at auto sales facilities -- men standing around, right outside the door, smoking cigarettes. The facilities at both Lexus of Dayton locations were top notch -- to the extent that I regret residing too far away to make L.O.D. my primary place for maintenance.
05/03/2014K N H Motors Sales & Service
Its interesting that you say lemon cars when you bought a used car, why did you not follow the buyer beware process and check out the car before you bought it. I have bought from them and I have had no problems. I took my mechanic with me to check out the car, which they allow you to do; so if you did not check the car before you bought it then that's on you, you were buying a USED car, No one can force you into anything, you have to make that decision on your own, everyone as a CHOICE! Any used car you buy you buy it as is. You signed it, so don't be disgruntled because you did not do your homework before you purchased. They were helpful and kind. The owner helped me and listened and they did not over charge me as some of the other dealers I went to before going to them tried to do.