07/20/2017Goodyear Auto Service Center
I have had nothing but positive experiences at both Jason Hensley Goodyear stores, although I most often frequent the one on Salem and Otterbein. Two years ago the cover on my catalytic converter came off while I was traveling in Virginia. I took my van to a shop there and was told it would be $1500 to replace my exhaust system, and that was the only solution. I persuaded them to patch it until I could get home. Shortly after I got home, my van started losing power and got loud. I made an appointment and took it to Goodyear, expecting to spend at least $1500. Want to guess what I actually paid? $110. And that was after I told the owner I expected to pay $1500. He could have sold me an entire exhaust system and I would never have known the difference.Today I went in for a new muffler. The estimate was around $250 for just the muffler or $400 for the entire system, depending on how much rust was under there. My van is a 2002 with over 150,000 miles on it. I wasn't surprised it needed some TLC. What did surprise me was that Mike and Darrell decided they the muffler was in pretty good condition and they could patch it instead. If the patch holds, I'll be good for a couple of years. If it doesn't hold, they'll deduct the cost of the patch and replace the muffler like we originally expected. Today instead of $250, I paid $62.I have several more stories about expecting to spend more and walking away having spent much less at Jason's stores. These guys give honest, friendly, competent service. I wouldn't take my elderly van any place else.
I can't say enough about these guys. I've been to 3 different shops, and they all told me my temperature sensor was bad. I had one shop replace the sensor, and still an engine light! So I tried All Tune and Lube, based on a friend's recommendation. Brad looked at my car and told me the sensor wasn't the problem. I asked him why, because the code was for the temperature sensor. That's when he explained "cause and effect." lol He took the time to explain to me that just because a code is thrown, it doesn't mean the sensor is bad... it just means the sensor is probably doing it's job alerting of another problem. In short... it was a leaking thermostat, that he said was allowing cold antifreeze to get into my motor at warmup. I'm not sure what all that means, but all I know is NO MORE ENGINE LIGHT!! Brad is right, there are many "parts changers," and there are very few true "Troubleshooters," who fix the problem and not just change the broken part. Had I brought it to them first, I could have saved a ton... replacing the thermostat was MUCH cheaper than replacing the sensor... that didn't need replaced in the first place. I highly recommend these guys... Brad has really earned my trust, and that's hard to do. Doesn't hurt that their prices are a RELIEF compared to others. They are very sweet people.
Had my heater core replaced. They properly diagnosed the issue, replaced the bad part and showed me the broken part after completion. They also informed me of a potential issue I hadn't seen. Very professional. It took them a little longer then their system quoted for average hours to complete the job, turns out the official number from VW was 3 hours more. Despite this, they only charged me for what was quoted. They didn't use the cheapest part or the most expensive, but rather, one right in the middle. I appreciate this. Great communication also. They were down to earth and honest. They were recommended to me and it payed off. Price was 58% of what the dealership quoted. Great experience. No affiliation prior to this experience. I will use them for my future repairs. P.S I re-posted this from my Google review