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04/19/2015
By: Zona Q.
New Heritage Wood Floors
installed our solid hardwood floors after doing some leveling. We paid more for leveling, we were ok with stability of installation only. We were given the cheapest lowest grade of hardwood with excessive ugly character. Which I specifically requested not to have. All the bad wood in the stack was installed in closets and some thru out the flooring instead of him replacing bad pieces. Worm hole wood was installed also and I was told this was tree branch marks and couldn't be avoided. I specific request was wood will very little character, sturdy, and brown. I didn't receive any of what I ask for except a wood floor. Very disappointed in product installed and final finished product which had scratches thru out the 2000 Sq ft of wood, swirl marks, discolorations everywhere excessive and a werd color stain that looked like it was not applied correctly, stain smears like some one dropped stain and smeared it, left spots of stain, cracks in some of the wood, large stain dirty marks in the closets and excessive bad wood in the bottom of the closets. These floors will never look beautiful due to the low grade and quality of the wood. We had to pay an additional almost $11,000 to have them re sanded, repaired and restrained. So we paid over $21,750for damaged, scratched wood floors with excessive character, all the things we did not ask for. We feel this was very poor quality work which gave us scratched up, damaged flooring and poor workmanship.
Tips & Advices
In most states, contractors are required to have a license before taking a job. Some states also require registration. To be licensed, contractors must pass an exam and meet certain qualifications that prove he or she is a competent flooring contractor. Registration is simply a list of who will be performing a job.
The time it takes to install flooring depends on the type of flooring and the size of the room or rooms involved in the project. In one day, a typical contractor can usually install up to 2,000 square feet of carpet, 600 square feet of hardwood or laminate, or 400 square feet of tile or stone.
  • Do you have a professional license, insurance, and a business liability policy?
  • Who will work on the project?
  • Do you subcontract, and do you screen workers and have insurance policies to cover them?
  • Do you have references or examples of your work I can see?
  • Do you charge for an in-home estimate?
  • What type of flooring is best for my home in terms of architectural consistency, environmental influences (such as whether a certain type of flooring will be affected by humidity in my area), and durability?
Legally, insurance is not necessary, but it's a good idea for flooring contractors to have it. When hiring a flooring contractor, ask whether the business is insured. If it's not, consider that a red flag.
A flooring contractor should know the pros and cons of each flooring option. These might include pricing, time of installation, durability, and average lifespan of the material.

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