I purchased a Toy Australian Shepherd from Puppy Love toward the end of last year. I was told she was only there for 2-3 days the day that I came to pick her up. Once I brought her home we learned that she had: Giardia, Bordetella (kennel cough), and some other intestinal parasite whose name I can't recall at this point. We believe she must have come from the breeder very sick. The sister in the crate was originally who I was coming to get but she seemed out of it which I assume is because she was just as sick as her sister (whom we did took home not knowing how sick she was). Sean (the owner) was great in terms of reimbursing all the medications that I had to put the puppy on. I was happy and relieved about that. Now. for the last 2 weeks she has had a cough and the informed us today that she needs to be put on a nebulizer 3x/day to treat her cough. It's been one sickness after another with our precious little puppy. On another important note, seeing the various Mini/Toy Aussies that are coming in and out of Puppy Love I have noticed that my puppy does not have anywhere near the furriness that an Australian Shepherd is known for. She has very very short hair, pricked ears, and a very thin/frail frame. She does resemble an Australian Shepherd in build and personality but in other aspects she does not. I've been told she resembles a chihuahua a few times now. All that said, we adore our puppy but are questioning if in fact we were sold a Toy Aussie that was bred to standards. We are planning to, at some point, having a DNA test done on her to confirm what is the dominant breed in our puppy since we believe she was cross bred after speaking to a couple of Toy Aussie breeders. It is important to know this for health reasons.One thing that I noticed while at the store when we were purchasing the puppy was that after I asked if I could find out where the puppy came from (what breeder and location) I was told that this information could not be shared/provided until the puppy was purchased. I think that is poor business practice and indicates that there is something to hide. I also took the puppy home very early and was stuck paying for all the vaccinations and no compensation was discussed during the transaction or any discount applied.
My wife and I purchased our darling little "Penny" ( Toy Yorkie 4.5lbs ) 2-1/2 years ago from Puppy Love on a recommendation from a friend. We visited about 6 other puppy stores before entering Puppy Love in Danbury. I like the place as soon as I walked in the door, the place was very clean and odor free, considering they had about 15 maybe more puppies available on the floor.The staff was very friendly and helpful in showing us our Penny and when she pooped on the floor the staff cleaned it immediately. The whole experience was great and would recommend Puppy Love to anyone seeking to purchase a new member of their family.However, little Penny was a little sick with kennel cough and some parasites, and needed some help from our vet. We didn't seek reimbursement for the vet bills, so can't say if we would have been reimbursed for the cost. But Penny recovered quickly and is now 2.5 years old, happy, healthy and full of love, and we love her dearly.We have thought about getting a Westie and if we decide to go ahead and purchase another family member, we most definitely would go to Puppy Love again.I was going to rate this a 4 star because of the illness Penny had, but our overall great experience with Puppy Love over shadows all that, Thank You Puppy Love
My family and I got our Bernese Mountain Dog last september from Puppy Love, and we could not be happier! It was our first experience ever purchasing a puppy from a store, because our two other dogs came from home breeders and I can truly say that the process was easy as pie. Upon finding the perfect puppy, they cleaned him up head to toe, from trimming his nails and cleaning his ears before going home with us.They even put bows in his hair really making him feel like a present! What set aside the store from a home breeder, and made our process even more benefitial was the warranties of the dogs. Our dog came home, up to date on vaccines, microchipped, with his family pedigree as well registration paper work, and with guaranteed warranties to cover his current health (if there were to be issues) as well as for his health up to 5 years down the road. These are a list of things we did not recieve from home breeders on our other pups. Our bernese has not had a single health issue, and fits perfectly in with our family! I would definitely purchase my next puppy from puppy love, as well as recommend it to my friends.Thank you puppy love for making getting our newest addition to the home such a great experience!