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11/09/2012
By: diannm
Abrams Royal Animal Clinic
DR. MURRAY IS A GREAT VET!!!To BBolin: Your comments about Dr. Murray are pretty harsh and obviously biased. We've been using Dr. Murray as our vet for our dogs for over 20 yrs. I couldn't ask for a better vet, caring and compasionate, and someone who would do anything for us to help with the care of our pets. If he were as awful as you claim, we wouldn't still be going to him. For every one of our pets who has been in it's final hours of life, Dr. Murray has come to our home to put them to sleep. Their last few minutes on this earth are in our home and in our arms and they don't have to endure going to the vet "one last time". They die in a dignified manner with loving hands holding them and hearing our voices. If there has ever a time when Dr. Murray has felt our pets needed to see a specialist, he has seen to it they get the best care possible. Don't be so overly sensitive about someone telling you that your pets are "child substitutes". We've heard that all our lives from a number of people and I don't care what someone else thinks about this.....because they are child substitutes for us, and there is nothing wrong with that in my book. Again, I don't care what someone else has to say about my relationship with my pets. Dr. Murray has a dry sense of humor. Not everyone can relate to that and don't know how to respond. Dr. Murray wouldn't still be in business if he were as awful as you've described. He's not burned out and doesn't need to retire. But, yes, you do need to find another vet who will hang on your every word, put up with your thin skin, let you manage your pet's care as you wish, let it self feed (which is a no no), and let you and your physician husband self diagnose your dog's problems. Why bother with a vet? Just let your husband treat it. I dare say Dr. Murray is not the only person you have difficulty getting along with. As for your opinion of him, that's all it is....just your insignificant, worthless opinion.I will stand behind Dr. Murray every chance I get. He's been a wonderful vet for us and been a real advocate for our pets to see they get the best possible care. When he does choose to retire, we'll be up a creek to find someone who can fill his shoes. One of his receptionists, and one of his techs have been with him from almost day one of his practice. If he was so horrible I doubt they would have stuck around this long.I can't say enough good things about him and his staff. They all work as a team to make sure our pets are lovingly cared for. I have referred him to several friends over the years, and no one else has any complaints. So to read your comments about him, does hit a little close to home for me.He's a great vet who does everything humanly possible to make sure our pets get the best care possible. He and his staff deserve a 5-star rating.
02/02/2014
By: Pierre C.
Preston North Animal Clinic
If you care at all about your pet, and you want the very best diagnosis and treatment for your pet, Dr. Archie Underwood is the vet for you to see. Dr. Underwood spent at least 15 - 30 minutes with me over the telephone explaining many sources of a HEART MURMUR, and the treatment thereof. We never even met before, and he took a genuine interest in helping my small dog and I. Several of my friends suggested getting a "SECOND OPINION", after my dog was diagnosed with a "3 to 4 HEART MURMUR" from another vet. So, I did a google search on "vet near me", and that's how I found Dr. Underwood. So, I scheduled an appointment.Boy, was I ever blown away. I got to stay the entire time with my 16 year old small dog, and got to watch and ask questions as he examined her. And, his PRICES ARE VERY REASONABLE, and when you are on Social Security, that makes a huge difference.All in all, my little sweetheart does NOT NEED ANY RX at this time, she got the best treatment, examination, tests, and I did not have to get a loan.I have had dogs since I was five years old, 1949, and have seen many vets in my day, but never have I ever seen a vet that has THE ENTIRE PACKAGE. i.e. Treatment, lets you stay with your pet throughout the entire visit, and at a cost that is very reasonable.If your pet is old, and needs to see a vet, I beg you to see Dr. Underwood.Better yet, if you are a new pet owner, see Dr. Underwood now, and don't wait till they are ill.Oh, one other thing. Dr. Underwood's assistant has been working for him FIFTEEN YEARS! That speaks loud and clear about the mans character.
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06/14/2016
By: Barbara A.
Midway Hollow Pet Clinic
I contacted Dr. Paul Carroll and Angelica when and I realized I needed to be in a more medically driven type facility and at a difficult time, and late in the game so to speak. When my girl had a cantalope size abcess a Dr. was telling me I could get an appointment in 2 weeks. I was devastated by the ongoing disconnect of how fast and wrong this situation could turn. There were turning on the sweet talk all the time my girl was getting sicker. I contacted Dr. Carroll's office who promptly sifted through the facts, important details, and got my girl help. It was like day and night compared to prior care. The approach at Midway Hollow is a sophisticated awareness of situations that comes from having a solid medical background and responding ethically and timely. Unfortunately, too many offices have focused fluff talk they forget lives are in danger. Thanks from the bottom of my heart. Barbara and Rosie.
09/14/2012
By: jazz2000tx
North Tollway Pet Hospital
I've been using North Tollway Pet Hospital for over 5 years, I have several pets, who all have special needs (2 snakes, 1 dog, 3 cats.) I would not trust ANYONE else with the lives of my pets. All the staff there really takes time to FIND out whats going on, and the Doctors are BEYOND amazing. I am sad to see some bad reviews. I feel like some of them leave things out, the just want to complain in some cases. I realize it is going to COST me money to have my pets taken care of. That is part of the responsiblity of being a PET OWNER. I even called around a few weeks ago just to compare prices, and this clinic is right on cost with alot of the other vets in the area. I will keep using North Tollway Pet Hospital- because it's hard to find a vet that CARES as much as the doctors here do.[BTW, Dr. Stramel doesn't even work there anymore!! Some of these reviews to be updated :) ]
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11/11/2015
By: Beverly F.
Dr. Ernesto Hernandez
My daughter referred us to Dr. Hernandez a few years ago. She always calls him the Dog Whisperer, and I believe she's right. He is an awesome vet who goes above and beyond the norm, even calling to see how our pets are doing after he's treated them. When my daughter's dog was bitten on the neck by a squirrell several years ago, Dr. H even made house calls or met her at the clinic after hours to be sure the wound was clean and not getting infected. He and his staff are the best I've ever found. Thanks Dr. H for all you do. It's greatly appreciated.
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07/18/2015
By: Steven R.
Dr. Ernesto Hernandez
Dr.Hernandez has been our vet since our dog was a puppy , we had her spayed there and it was the most professional job ever you can't even see the scar , and even though our dog is not friendly towards people she always feels comfortable around Dr. Hernandez , and his assistants , our family is moving to Plano but it doesn't matter how far we go Dr. Hernandez will always be our vet of choice no matter what .
07/15/2017
By: Virginia S.
Abrams Royal Animal Clinic
I was able to get my sick kitty in there right away and they were very nice and very professional. I left her overnight so they could make sure of her diagnosis. Picked her up the next day and she was so much better. Expenses were quite reasonable and excellent care. I will keep going there! All the staff were friendly and the Doctor was terrific!
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01/18/2014
By: Dana G.
North Tollway Pet Hospital
I can not say enough good things about this place! They are absolutely wonderful! They have taken care of both my dog's with professionalism and love. I have a special needs dog and they work with me on getting her meds and bringing her in. I recommend this place to anyone that loves their pets.
01/06/2017
By: Cary D.
McKinney, Nelson
Nelson is a truly gifted vet. He takes really good care of the animals he treats. That said he is a lousy turkey caller.
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02/14/2016
By: Nancy H.
Dallas Veterinary Clinic
Have been a client at DVC for almost 6 years. They are caring, compassionate folks. Great customer service.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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