My rating is about 1/2 a star higher than my recent experience at this establishment. To be fair, the redeeming qualities of this place are worth noting and for that, I rounded my rating up versus down.I've never felt compelled to write a Yelp review but as I walked out of this place I knew I had to. I headed in there the other night for a pedi. I was greeted and asked to pick a color as a technician started running water for the foot bath.(Color selection: Meh. Basic but not tragic. I found what I needed but this isn't one of those places that has an endless OPI selection. No Essie. I'd say 1/2 OPI, 1/2 generic salon brand.)THE GOOD:-convenient, clean location-offered a beverage upon sitting down-.good finished product - My toes look pretty.So why 2.5 stars??The pushy and abrasive boss/manager who is running the place. The TVs are all muted so all you can hear is this woman's voice throughout the salon. When I first heard her persistently trying to up-sell a customer on the paraffin wax upgrades, I thought it was a bit obnoxious but gave her a pass.. A girl's gotta eat, right? When she loudly approached my technician griping something in their native tongue, I surmised that maybe he was doing something wrong and she was simply correcting his technique. But then things started getting WEIRD.. Paraffin wax lady got up to pay. Handed boss/manager a credit card. Bad move.Boss/manager launches into a whole spiel about how they prefer cash -that it costs them $ every time they swipe a card- and if she recalled, she DID inform the lady when she called to schedule her appt that ThEY PREFER CASH and to please prepare for that. The lady apologizes, says she didn't have time to go to ATM but can tip in cash.I'm thinking WTF?!! I'm appalled at how this woman is being treated ESPECIALLY after offering to tip out in cash. Plus, I planned on paying THE SAME WAY. Given the dozens of nail services I've had over the years, 90% have been paid for the same way - service on card, tip in cash. NEVER had a problem doing this. When sh*t starts to get stressful while my feet are being rubbed, I have a problem with that. When boss/manager finished the checkout, she proceeded to replace the technician who had been working on my feet. She tried to sell me on a mani.What about eyebrows? I'm really good at waxing, I do legs, upper lip, and body waxing if you're interested, we can head to the back after I finish painting your toes. For the love of God, I'm in the home stretch of my pedi and just want to finish catching up on emails the way I had been for the last 15 minutes. ENOUGH with the hard sell. By the time I made it to the drying station, I set my purse down beside a sign that said "Our technicians prefer to be paid in CASH. Thank you" It was time for me to pay. Oh boy, this should be fun.As I handed her my card, I received the same icy spiel about the evil credit card companies. I took my card back and handed her the cash tip.**This review has become longer than I intended so I will spare you the uncomfortable details of the personal questions boss/manager asked me in an awkward attempt to make small talk. I believe in being polite but sometimes I just want to check my emails in peace and appreciate when the technician can pick up on basic social cues and let the conversation rest.Bottom line: Credit card processing fees are simply the price of doing business. (I say this as a small business owner who has experience paying these fees.) Pedicures should be relaxing, not riddled with stress. I don't expect to be treated like the Queen of England but there is a modicum of customer service that I do expect. With a nail salon on every corner, I will NOT be returning to this place nor would I recommend it to anyone else.
12/30/2013Renew Beauty Med Spa & Salon
I've wrote a wonderful review for this location before... HOWEVER, today was a huge disappointment with the manager, Luis, she was so impolite...As the new receptionist was helping me out (she was having trouble) the manager, Luis, interrupted us by saying "I'm the mangager." not "How is everything going? Is there something I can help you with" Just stating the fact she was a manager to me. She didn't even ask me any questions she simply was trying to get me out the door, not knowing I hadn't set up my next appointment or answering my question about my groupon. She talked down to the receptionist and told her she was basically doing everything wrong right in front of me, a customer. I felt bad for the new girl. Then she stated "Oh so you're scheduling for an appointment six weeks out." again a statement not a question. I responded by saying "Oh, 8 weeks" and Luis replied "It's 6 weeks." with this look as if I did not know anything. I explained to her that the technician told me 8. Her response was "It's 6 weeks, I'm the manager." By this time I was quite aware that she was the manager and it ticked me off that she kept repeating it as if it explained anything. Simply say oh she probably said it by mistake or something. I mean come on the tech even wrote 8 weeks on my file, I saw it. All in all, when I finally had a chance to talk to her about my previous groupon that I did not complete. She blew me off by telling me she had a thousand things to do and simply did not have the time to talk to me. That she will call me back when she gets a chance to look at the file. I was shocked. What kind of customer service is this especially coming from a manager. I had a few positive experience with Luis before. She was nice and polite before. Despite any hectic situation or problems you have, as a manager you should be able to handle any situation with a customer with professional manners. I will not be returning to this location due to this experience. Like people always say, the negative experience always out weighs the positive experience...Again the techs here are awesome! Whitney and Christina are great but the manager truly needs a wake up call on how she treats her employees and any customer....
I became a member of this spa back in January and I have had nothing but wonderful experiences, I have met all of the consultants and the manager Billy because I go there very often and they are always extremely nice. I am always offered a robe and water and asked if I am enjoying the services and seeing results. Right now I am only using their Weight Loss/Skincare Services but I plan on upgrading soon so I can use their tanning services, I will review those once I have tried them but until then let me tell you about my 2 favorite treatments! ;)These treatments improve the tone and texture of skin, get rid of cellulite, speed up your metabolism, and help increase the number of calories that you burn. They are both capsule machines that you lay in and they both have LED Red Light Therapy options to help firm and tone skin and treat cellulite. Both machines give you a vibration massage which stimulates circulation, you will burn calories during the treatments but also after because they speed up your metabolism. The Slim Capsule burns the most calories and it actually gives me the same feeling that I get after doing a 30 min hardcore cardio workout.Hydro-Derma Fusion still burns tons of calories but is more focused on skincare benefits. The treatment combines heat with vitamin-infused steam to not only burn calories but also infuse skin with pharmaceutical grade botanicals, minerals and vitamins. Just a few of the ingredients: (Caffeine, Co-Enzyme Q10, Green Tea Extract, Algae Extract, Collagen & Elastin, Hyaluronic Acid, Dead Sea Mineral Salts) All of these ingredients are used in most slimming/anti-cellulite treatments sold at Sephora/Department Stores. So you are burning calories, hydrating your skin AND getting a pharmaceutical grade firming/slimming/anti-cellulite treatment while you lay down and get a massage for 20-30 minutes. If you are serious about your fitness and skincare routine Planet Beach is the perfect add-on to accelerate and enhance your results, TRUST ME - you will see results.
Firstly, I need to say I've never worn eyelash extension and I was incredibly nervous about the whole process. So when I started calling lash studios I had more than a couple questions lol! Xena was the only person I spoke with that took the time to explain the process and the difference in eye lashes. She also managed to squeeze my sister and I in for same day appts! While my sister was having hers installed, Xena brought me into the massage room, gave me a COMPLIMENTARY facial and hand scrub which left my skin glowing! Natalie, the eye lash tech, is absolutely amazing, she's sweet as pie and will put you to sleep! She doesn't count lashes! She will keep adding until they are as full and dramatic as you desire:) And they offer wine lol!They're located downtown and parking can be a madhouse so try to give yourself a few extra mins. But other than that, I'm completely smitten with this studio and the ppl that work there!
12/27/2011Renew Beauty Med Spa & Salon
LivingSocial.com did save my body from turning into big chunk of cellulite. I tried everything from working out to running, even went far as not eating for many days. Nothing helped. My girlfriend suggest that I try VelaShape to reduce the amount of cellulite. She did it before at some spa and after a couple of months, she looked better than ever. The only problem was, It costs a lot of money but I didn't have as much money as her. So I turned to deal of the days sites like Living Social. It's quite famous here in States. I bough a voucher for a couple of VelaShape sessions at Renew Beauty Med Spa in Dallas. Today was my first treatment with Cindy and I have to tell you that I liked it very much. I don't see the results right now but it is still too early to tell. Tomorrow is my second appointment. So far, I like how she handles the machine. I did not feel pain, only mild discomfort. Stay tuned for more...