EXCELLENT CUSTOMER SERVICE!!My husband and I have purchased five vehicles from Parks Auto Sales. After having visited other dealerships and being turned off by dishonest and untrustworthy sales persons, our visit to Parks Auto Sales was a breath of fresh air! I must say this dealership is top notch. WOW.... what an experience, this is not your ordinary dealership. These guys are not only helpful, but they aren't pushy when it comes to helping you choose your car. The first visit we just browsed their inventory, and we were greeted immediately by both Mr. Parks and his sons as soon as we arrived. When we were ready to make a purchase they were very helpful in making sure we could afford the vehicle. They also helped us with a very reasonable downpayment, and connected us with an insurance agent for affordable car insurance. Since they report to the credit bureau we have have both been able to re-build our credit just by making our car payments every week.They are a family owned business and they are all very polite, respectful and helpful. It's also very refreshing to hear KCBI 90.9 playing outside and inside everytime time we visit this dealership. I have no doubts that we will be visiting Parks Auto Sales again!
Not sure why all the negative reviews. We (the wife and i) had a great experience from start to finish.Everyone we dealt with were both professional and knowledgeable. Our salesman Christopher walked us through all our options based on what we felt comfortable with as a down payment and monthly payment.Based on our income which is small as we are retired and on Social Security.(And without the highest credit score---i know this, it was never mentioned by them however) Chris was able to find both a vehicle we liked and with payments we could afford. Yes it took some time,and we had to wait while the vehicle was transported from another DriveTime. But the point is--we left with a very nice vehicle. Not to mention we drove to Garland from Wills Point and had no desire to come back the next day.Everyone we came in contact with was great. Thank you all--Christopher,Karl,Jamere,and Randell. On a side note--and more than likely not politically correct but Randell is not a he--but she is a very nice young lady.Again i have no idea why all the negative reviews---im an old Vietnam Vet,if your a vet,give them a try. If u aren't happy blame me. If i live long enough to pay this one off--i'll buy another from them.
Called and talked to Felipe. Went and test drove a few cars. Now REMEMBER, the majority of these cars are bought at Auction. At Auction, they are not allowed to test drive. They can start them, and visually check. NO PRESALE INSPECTION. Knowing that, I test drove a couple cars and decided on one I liked. Did NOT buy that day. Went and shopped around some more and returned several days later. Test drove car again. Got down under it, into it. Looked for leaks, damages etc. NOTHING. Bought car. Met Simon (owner). On my way home from Dallas to Carrollton the transmission started acting up. Apparently once it got up to temp it started lurching pretty badly. Called Simon. It was 5:30 on a Saturday and they close at 6. He had 5000.00 of my money. He told me to bring it back, he would wait.Upon my return, Simon met me in the parking lot. Was very apologetic. Had my money in his hand. He was TOTALLY PROFESSIONAL. Explained that sometimes they miss things. He offered my to look at other cars. HE EVEN OFFERED ME TO TAKE ONE HOME FOR SEVERAL DAYS to see if I like it, and if so, then buy it. This guy EARNED the right to get my business.
Bought a 2001 Corolla from Mr. James here. The vehicle was fine, but the professionalism left a lot to be desired. Mr. James conveniently disappeared before we completed the sale. Then I had to wait for the plates, which I was told would be mailed to me. Called back over a month later after not receiving the plates, only to be told by the office that the plates were there, but Mr. James said he's not mailing them. Subsequently called Mr. James on his phone, and he was very rude about not mailing the plates, even after I explained to him that picking them up wasn't a problem (even though I live pretty far away). The problem was that no-one contacted me to let me know that the arrangement had changed. Mr. James even hung up on me mid-sentence. Lost 3-stars for this experience, and I'm being generous.
I guess no business can make everyone happy and there will always be dissatisfied customers, but my experience with CGM was very pleasant. Talked to a couple different people on the phone before I went in to purchase a car for my son. Looked at two different cars and decided on one, negotiated a price we thought was fair and paid cash. The car has been great for my son. Had to do a couple minor things (new tires and a battery), but hey, it's a used car and that's to be expected. Not sure why all the other reviews are bad, but I'd recommend them to anyone. Nice folks. Good cars. Good prices and they didn't pressure me. Worth a visit.