I have to begin this review by saying that it has been a long time since I've been as impressed with a company and its personnel as I have been with Blue Science. Background that you need to know -- It is May in Dallas and the height of “pool start up” time. Our pool pump went out on a Monday evening, 28 days after remodeling work was completed on the pool and we were still working on getting the chemicals balanced. The day the pump failed, we discovered that we needed a chemical added to prevent some real issues with the new interior and it's a bit difficult to do that without the pump. I called Blue Science Tuesday Morning to see if they could help to us immediately. Sara was very professional and worked us into the schedule for a service call on Thursday with repairs scheduled for Friday. I was a bit frantic about having to wait that long, but it is a very busy time of the year and I understood her situation. About an hour after we talked, Sara called back and told me they were also concerned about our situation and she had worked us into the schedule for service on Wednesday with repairs scheduled for Thursday! Somehow my credit card number got written down wrong. I was away from phones most of the morning, but Blue Science called several times trying to get the correct credit card number. Again, I was impressed with their persistence and concern about our situation. When the technician came to access our situation, he was professional and courteous. I believe it was within the hour that I received the quote for repairs along with a call confirming that I had received the quote and asking if I had any questions. I was not home when the technician doing our repairs arrived, but the work was done when it was scheduled and everything seems to be working fine. The day after our repair work, I received another call from Blue Science asking if everything was working and if I had any questions. I also contracted with Blue Science for weekly pool cleaning services. They scheduled us right after the repairs were completed so they could assess the situation. Again, the technician was prompt, knowledgeable and answered my questions. Like everyone else, I wanted our pool cleaned on Thursday or Friday if possible. The technician could not work us in on those days, but was able to schedule our weekly service for another day I requested. I am astonished with the excellent service, attitude, assistance and overall concern the Blue Science team has for their customers. It is certainly a nice experience in a day and time when it seems that many organizations have forgotten what service is all about!! I look forward to a long relationship with the Blue Science team.
Sun-Kist is a premium pool service provider founded by my father. My family has cared for residential pools in the Dallas area since 1975. We have many pools of loyal customers that we have cared for over 3 plus decades. We have an excellent reputation for being completely honest, fair and providing outstanding service.For the complainant listed below, if we knew your name to know if you are were an actual customer we could try to answer your complaint or resolve your dispute. Unfortunately, this person has listed nothing specific in his/her complaint including no name, type of service or any other specific information. If your "complaint" was in regards to price, we do not provide the cheapest pool service, but we strive daily to ensure we provide the highest level of pool care.Sincerely, Randall JacksonVice President Sun-Kist Pools
Absolutely fantastic service. I used to do the work on my pool, and it just slipped away from me. It took a me couple of tries (on my own to clean it) early in the summer, and since they took over the care and feeding of my pool - its been perfect! No burning eyes, no chemicals rusting my storage, no needing to go to the pool store to test my water and get the best balance, and best of all - NO ALGAE!!!! The communications and personal service are top notch. They talk to me weekly about the service and recommend any "fixes" i might need with the age of my pool. Always an excellent service with them, and I recommend them wholeheartedly.