08/04/2017Advanced Foundation Repair
Terrible customer service - Nobody knows what they're doing! Advanced had done the foundation repair on my home with the previous homeowner but left one corner of the house (600 sq ft). Probably didn't need to be leveled back then. Well, now we need the last 600 sq ft are leveled. We have a warranty for just the work that had been done previously. I am not looking for them to do anything for free, just give me a fair estimate of the new area. So, rather than call another Foundation company who might blame the previous company for whatever we called Advanced. Why not let the original company come out and take a look. What could it hurt right? Well, when I called to see when they could come out the women on the phone said "Great, we can be out next week", then I told her that there had been some work done previously at the house. She turned to stone, put me on hold, came back on and said they couldn't be out for 6 weeks! I am not BSing you! So, just for giggles I called them a week later and said that I was a brand new customer and needed an estimate. She said they could be out in 7 days? So, I told her who I was and she gave me this total BS answer about previous customers having to wait a little longer, blah blah blah. It made absolutely no sense!! An attorney friend I know said most likely that if I go with another Foundation repair company my warranty with (Advanced) that the previous homeowner had given me on transfer of the house would be negated and that this is a way for the company to get out of any future obligation with us. That's most likely why they're pulling $^$$#. I think she's probably correct and will see what they say when my attorney is here at the house when they come out in a few weeks. Something is not right with this! **** For what it's worth I would stay away from these guys *** READ "RIOPOFF REPORT" ON THESE PEOPLE! PS. When I was on the phone the first time they never mentioned an estimate fee. The second time I called they said that I had to pay $75 for the estimate. The lady waived the fee (this was about 4 weeks ago). Just received a letter today saying - Estimator will need $75 before they do any estimate. These are the dumbest people I have ever met!
01/13/2017Advanced Foundation Repair
You will find that their contract limits their liability to the amount you pay. It also requires you to arbitrate any disagreements, which they try to hide with less than the notice state law requires. In lawsuits against foundation companies you will find that the damage could be tens of thousands of dollars or more. Arbitration will cost an average minimum of $10,000 attorney fees for each side. Their qualification restrictions on allowed arbitrators limits the choice in Texas to approximately one. That arbitrator will likely require you to pay all attorney fees, even if you win, despite what the contract provides. They will do a simple plumbing test afterwards to determine if there are leaks and try to sell you expensive extensive testing. Another simple test can actually tell that there are no leaks without that expense. The workers on our house wrote in Spanish that a lot of the piers broke while installing. The Owner tried to claim that since they did not pick up the check left for them on completion, that the warranty was void. He also claimed under oath that they never charge a Warranty Fee, wrong. The house now requires extensive additional foundation work, including replacing their piers to be safe. Don't waste your money with them.