Our experience with our salesperson at John Eagle Honda was great. She was friendly, and everything went smoothly for her part of the process. With that being said, we had a HORRIBLE experience in the finance department. We spent approximately 3 hours with the finance person who was clearly new. We spent over two hours with this man for him to put in our application, discuss warranties, and negotiate interest rates. During this time, we told him multiple times that we did not want any warranties on the vehicle. After our finance person made several trips to the manager’s office in which the interest rate kept changing, an assistant manager came into the office. The assistant manager then told us that instead of the interest rate in the 2s that we were told by our finance person, our interest rate would be in the high 3s. Despite the increase in our interest rate, our monthly payment had somehow decreased. When I asked the assistant manager to explain how this was possible, we were told that the only way we could get the interest rate in the 2s was if we purchased the warranty. Our finance person did not tell us that we had to buy the warranty if we wanted our interest rate in the 2s, and we had told him multiple times that we did not want any warranties. The assistant manager also stated regarding the interest rate and the purchase of the warranty, “we have to make money some way.” After all this, we agreed to pay the higher interest rate with no warranties. When we signed the paperwork, there were two additional warranties that they added on totaling approximately $200. At this point, it has now been 10 days since we purchased this vehicle, and our old vehicle is still not paid off. My husband has sent multiple emails regarding the payoff of the old vehicle, and nothing has been done to rectify the situation. The finance department at this dealership is INEPT and DECEPTIVE. If you will need to finance your vehicle, please find another dealership.
09/25/2013Freedom Powersports Dallas
My son and I attended the Winter 2005 boat show. We went to learn about PWCs and what model might best fit our needs. Although we had ridden several rented and friends' models, we wanted to make a wise purchase for our needs. We visited several vendors at the show that had the model we decided on and purchased it from Cory at Motion CycleSports. The other vendors either didn't know what they were talking about or sat their lazy butts in their chairs moaning about how long the boat show day was. Then we can across a class act: Cory. He answered all our questions and, trust me, we had a lot. We really had to decide between several manufacturers' pros and cons (styling, etc.) and we decided to go with a leader: Sea-Doo. Now we needed to decide on the model and Cory continued to provide unbiased answers that best fit our interests. We were not even worried about the price because Motion/Cory had no hidden agenda. Cory, with the backing of a great "working owner" Steve, was committed to getting us the best product at the best price. With no pressure to buy now from Cory and all the help he provided, I had to tell him thanks and let all the information soak in. It's certainly not a small purchase for me. Plus, I'm a guy that wants to sleep on things.
EXCELLENT CUSTOMER SERVICE!!My husband and I have purchased five vehicles from Parks Auto Sales. After having visited other dealerships and being turned off by dishonest and untrustworthy sales persons, our visit to Parks Auto Sales was a breath of fresh air! I must say this dealership is top notch. WOW.... what an experience, this is not your ordinary dealership. These guys are not only helpful, but they aren't pushy when it comes to helping you choose your car. The first visit we just browsed their inventory, and we were greeted immediately by both Mr. Parks and his sons as soon as we arrived. When we were ready to make a purchase they were very helpful in making sure we could afford the vehicle. They also helped us with a very reasonable downpayment, and connected us with an insurance agent for affordable car insurance. Since they report to the credit bureau we have have both been able to re-build our credit just by making our car payments every week.They are a family owned business and they are all very polite, respectful and helpful. It's also very refreshing to hear KCBI 90.9 playing outside and inside everytime time we visit this dealership. I have no doubts that we will be visiting Parks Auto Sales again!
Not sure why all the negative reviews. We (the wife and i) had a great experience from start to finish.Everyone we dealt with were both professional and knowledgeable. Our salesman Christopher walked us through all our options based on what we felt comfortable with as a down payment and monthly payment.Based on our income which is small as we are retired and on Social Security.(And without the highest credit score---i know this, it was never mentioned by them however) Chris was able to find both a vehicle we liked and with payments we could afford. Yes it took some time,and we had to wait while the vehicle was transported from another DriveTime. But the point is--we left with a very nice vehicle. Not to mention we drove to Garland from Wills Point and had no desire to come back the next day.Everyone we came in contact with was great. Thank you all--Christopher,Karl,Jamere,and Randell. On a side note--and more than likely not politically correct but Randell is not a he--but she is a very nice young lady.Again i have no idea why all the negative reviews---im an old Vietnam Vet,if your a vet,give them a try. If u aren't happy blame me. If i live long enough to pay this one off--i'll buy another from them.
Called and talked to Felipe. Went and test drove a few cars. Now REMEMBER, the majority of these cars are bought at Auction. At Auction, they are not allowed to test drive. They can start them, and visually check. NO PRESALE INSPECTION. Knowing that, I test drove a couple cars and decided on one I liked. Did NOT buy that day. Went and shopped around some more and returned several days later. Test drove car again. Got down under it, into it. Looked for leaks, damages etc. NOTHING. Bought car. Met Simon (owner). On my way home from Dallas to Carrollton the transmission started acting up. Apparently once it got up to temp it started lurching pretty badly. Called Simon. It was 5:30 on a Saturday and they close at 6. He had 5000.00 of my money. He told me to bring it back, he would wait.Upon my return, Simon met me in the parking lot. Was very apologetic. Had my money in his hand. He was TOTALLY PROFESSIONAL. Explained that sometimes they miss things. He offered my to look at other cars. HE EVEN OFFERED ME TO TAKE ONE HOME FOR SEVERAL DAYS to see if I like it, and if so, then buy it. This guy EARNED the right to get my business.
05/28/2014Freedom Powersports Dallas
I have had nothing but five-star service from everyone up at Motion. They have continued helping me from when I first walked through the door. I have been buying bikes from Motion for years and Steve has been the best. Steve is the man who makes everything happen. He loves racing and knows what people want. Wow, their parts department and service department are over the top. I want to say thanks to Chad, Brad, and especially Dwayne and Jack Yost for helping me keep my bike together by doing whatever it takes to make sure my parts are there on time. Sprint and Jeremy have put in many hours helping me work on bikes and giving me advice on the phone. These guys really know their stufftry them! From buying my bike to keeping it running, the team up at Motion is top notch. They have been sponsoring me for years and without them I could not be racing the way I am now. I would refer anyone to them. I have raced TCCRA for five years now, and would recommend all TCCRA riders to visit their shop. Thanks for providing such a great dealership
03/13/2017Freedom Chevrolet Buick GMC
We made an appointment, but it was not noted anywhere. However, we were seen quickly. We had three recalls done and a lube/oil change with pre-purchased coupon. We were told by the person who processed us that the liftgate software for our Acadia recall was not yet in the dealership, but our receipt showed that that recall was done. We have been in several times to have recall service performed and to have prepaid oil change/lube and tire rotation done on our 2011 Acadia. Our visit on 8/14/2015 was the first one at which we were not pushed to have more work done than we requested. Thank you. It was also the first time we were not over-charged. In the past we were charged for the tire rotation and/or the oil change/lube for which we had prepaid. Once we were even charged for the recall work we had done. We were not looking forward to the humiliation of having to argue about inappropriate charges, but much to our surprise, there was no charge on our account at all. Thank you, and keep up the good work!