Graff Chevrolet in Dallas, TX with Reviews -

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By: Tristen H.
John Eagle Honda
Our experience with our salesperson at John Eagle Honda was great. She was friendly, and everything went smoothly for her part of the process. With that being said, we had a HORRIBLE experience in the finance department. We spent approximately 3 hours with the finance person who was clearly new. We spent over two hours with this man for him to put in our application, discuss warranties, and negotiate interest rates. During this time, we told him multiple times that we did not want any warranties on the vehicle. After our finance person made several trips to the manager’s office in which the interest rate kept changing, an assistant manager came into the office. The assistant manager then told us that instead of the interest rate in the 2s that we were told by our finance person, our interest rate would be in the high 3s. Despite the increase in our interest rate, our monthly payment had somehow decreased. When I asked the assistant manager to explain how this was possible, we were told that the only way we could get the interest rate in the 2s was if we purchased the warranty. Our finance person did not tell us that we had to buy the warranty if we wanted our interest rate in the 2s, and we had told him multiple times that we did not want any warranties. The assistant manager also stated regarding the interest rate and the purchase of the warranty, “we have to make money some way.” After all this, we agreed to pay the higher interest rate with no warranties. When we signed the paperwork, there were two additional warranties that they added on totaling approximately $200. At this point, it has now been 10 days since we purchased this vehicle, and our old vehicle is still not paid off. My husband has sent multiple emails regarding the payoff of the old vehicle, and nothing has been done to rectify the situation. The finance department at this dealership is INEPT and DECEPTIVE. If you will need to finance your vehicle, please find another dealership.
By: Kyle Y.
Central Autohaus
I was in the market for a used car. I had looked everywhere!!! My wife actually found a vehicle @ this dealership as I was very tired of looking. I had been looking to replace by 2005 Saturn Vue due to it being totaled in an accident. I actually emailed to inquire about a 2005 Chevy Equinox that was very nicely priced and looked great. I received an email back from Moe within minutes. I also received a call back from Paul and another email back from Mark. I was impressed. I was able to print out the car fax and let Paul know I would be in Saturday morning to check out the car. My father in law and I arrived around 9:30 and were greeted promptly by Moe. Paul was pulling the car right around. I had forgotten my wallet so my wife sent a text to Paul of my DL and insurance card. We then took the car to Firestone to have it checked out...a few minor problems...just regular maintenance issues that I can take care of. We talked about price and settled on a fair price and we were gone. Paul and the staff are even provided me with a brand new battery as the one in the car was kind of week. Great car though!!! I advised I would be back on Monday as they requested to get the new battery installed. Great Staff!!! I did not tell them but my father in law is looking to come back to get one of the Hyundai Sonatas that are in their warehouse...another plus as all of their cars are kept inside. You never know....I may be back for another one too....thanks so much Moe, Paul, and Mark for the great service and professionalism!!!! Keep up the great work!!!!A very satisfied customer...Kyle
By: Erik M.
DT is basically awesome. I was travelling across the country from San Diego to Virginia and broke down in Dallas on the left side of the largest highway in rush hour traffic. I was in a bad spot and he knew it. It was a friday evening and he rushed over with a guy who had a flatbed trailer (Omar). Omar was such a cool dude as well and gave me a tow back to DT's house for a decent price. Once we got to DT's he immediately started working on my car and let me just hang around his house with some friends of his to pass the time. After an hour or two, DT had my car fixed and I was on the road again. Such a generous guy. He even stayed with me to test drive the car around for 30 minutes to make sure it wouldn't cut out again. He showed me how to get back to the highway and sent me on my way. A few days later I made it back to Virginia with no problems. DT is awesome, I honestly can not say enough about how genuine and helpful he is. He even called me the following morning while I was still on the road to make sure I didn't break down again, and then he called me again to make sure I made it back to Virginia. If I am ever in Dallas again I will most definitely stop in to say thanks again. If you are broke down and are reading these reviews, call DT and he will come help you. Tell him Erik with the BMW persuaded you to call him. By the way, the problem with my car was a clogged fuel line.
By: erudite
Lakewood Automotive
I have the worst luck with car repairs and dreaded it when we broke down on the hwy Thanksgiving evening at 11pm. I knew it was serious and sure enough, we were facing a major overhaul and value repairs. Still, the kind people at Lakewood offered to work with us financially; to store the car at no charge until we could afford to pay them. They were so understanding and helpful.To my surprise, Lakewood called to say the damage wasn't nearly as bad and said it would only cost about half their original estimate. Thanks to their honesty, integrity and diligent work, we're able to have a Christmas this year. I'm so very grateful to the wonderful people at Lakewood Auto for all their efforts! *Update July 2012 - We've used Lakewood twice more and again have been very pleased. I'm on their email list as it's a good reminder about routine mntc + takes advantage of deals like $29 for AC svc which is a bargain! Note: There's criticism from ppl who think they've been cheated after getting a $150-200 price, then the actual repairs are way more. That initial price is for *computer diagnostics only* and ALL shops do this. If you get the car fixed, the diagnosis is included. But if not or you take it elsewhere, repair shops must charge for researching the car's engine trouble... how else could they afford those expensive automotive computers?
By: l.widden
Sunny CA to HOT TX ... I've(48) just moved to the DFW area from CA in Feb. 2013 the weather here COLD - VERY COLD at the time and I wasn't used to it being from CA. My job is about a 1 hour and 20 minutes to and from home and I decided to get a smaller 2006 car something used -$40.00 to fill up on gas.. (My 2012 SUV cost over $150 a week on gas). I heard how hot it gets in TEXAS and lets say DFW weather made a believer out of me. The used car needed some repairs ASAP and not knowing a good Auto Shop/Mechanic Service time was running out. A coworker told me about DT MOBILE MECHANIC SERVICES and that they will come to your job or home for repairs. BINGO that's all I needed to here so I call DT MOBILE MECHANIC SERVICE from work and 45 minutes later DT Owner showed up fixed my car A/C-checked the Battery-Radiator-Holes-added a Quart of Oil (on the house) within hour and half. I have to admit that Black on Business have given me the blues in the passed and yes, I was kind of nervous calling. But I must say this DT MOBILE MECHANIC made a believer out of me and I will call upon his services again. Also, DT told me about a few good places to go for some great SOUL FOOD something I've been trying to find for the last month or so. Great people in DFW- so for so good for now. .. Thank you DT MOBILE .. Mr. L. Widden
By: Aiken B.
Freedom Powersports Dallas
My son and I attended the Winter 2005 boat show. We went to learn about PWCs and what model might best fit our needs. Although we had ridden several rented and friends' models, we wanted to make a wise purchase for our needs. We visited several vendors at the show that had the model we decided on and purchased it from Cory at Motion CycleSports. The other vendors either didn't know what they were talking about or sat their lazy butts in their chairs moaning about how long the boat show day was. Then we can across a class act: Cory. He answered all our questions and, trust me, we had a lot. We really had to decide between several manufacturers' pros and cons (styling, etc.) and we decided to go with a leader: Sea-Doo. Now we needed to decide on the model and Cory continued to provide unbiased answers that best fit our interests. We were not even worried about the price because Motion/Cory had no hidden agenda. Cory, with the backing of a great "working owner" Steve, was committed to getting us the best product at the best price. With no pressure to buy now from Cory and all the help he provided, I had to tell him thanks and let all the information soak in. It's certainly not a small purchase for me. Plus, I'm a guy that wants to sleep on things.
By: tessa456
My car stopped in Los Colinas, I had no one I knew down here so I tried to find a mobile mechanic and called several of them, but none of them showed up. So finally I called DT Mobile Mechanic Service.I was very apprehensive about calling DT because of the negative reviews I saw on this site. He came out and gave my car a complete diagnostic. he told me there was a wire disconnected from transmission and showed me several bent parts. he towed me into his place, and then took me to the transmission place to get my parts. He explained everything to me and I waited at his place, while he worked on my car. I asked him about the negative review and he explained to me that the person didn't want to take care of the real problem and wanted him to do a patch job and he refused to do the job and offered to return the service fee money. The customer told him to keep that bs and left angrily. My car is working perfectly and I would readily reccommend DT to anyone. Getting the real problem fixed is better than contionusly wasting money on patchwork and not taking care of the actual problem.
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By: Pearlie P.
Automotive Freddie
When my daughter took her Kids there for a alternator and got her car back the a/c or remote to her doors no longer worked! Auto Zone did a diagnostic on the vehicle and do did Freddie automotive. Both businesses told her it was a good car!! She got her car back after Freddie supposedly solved the alternator problem and the car stopped before she could get it home. The car has been towed back to Freddies automotive four different times and each time it's returned he tells her it's something else!! Now he says, the engine is shot!! I personally picked the car up for my daughter and there was no knocking or any of the things at the time of purchase or auto zone diagnostic!!! She saved and sacrificed to save her money for this car and this mechanic has totally destroyed her car. She is bawling her eyes out but it does not solve the problem that she don't have a car now to get to her chemo and other much needed doctor appointments. Do not take your car to this mechanic shop!! I have now spoke to others who says this business totally destroyed their vehicle!!!
By: Sherry L.
Freedom Powersports Dallas
I have had nothing but five-star service from everyone up at Motion. They have continued helping me from when I first walked through the door. I have been buying bikes from Motion for years and Steve has been the best. Steve is the man who makes everything happen. He loves racing and knows what people want. Wow, their parts department and service department are over the top. I want to say thanks to Chad, Brad, and especially Dwayne and Jack Yost for helping me keep my bike together by doing whatever it takes to make sure my parts are there on time. Sprint and Jeremy have put in many hours helping me work on bikes and giving me advice on the phone. These guys really know their stufftry them! From buying my bike to keeping it running, the team up at Motion is top notch. They have been sponsoring me for years and without them I could not be racing the way I am now. I would refer anyone to them. I have raced TCCRA for five years now, and would recommend all TCCRA riders to visit their shop. Thanks for providing such a great dealership
By: caroline.christine
Lake Highlands Automotive
I know I can always trust these men to give me an honest opinion of what needs to be done on my car. Last time I went there, my oil pan was leaking. To replace the pan would have been around $500 (which no one wants to do if they don't have to). The men of LHA offered that they could try putting a new plug in the pan which would cost me $20-$40. If the plug didn't work then I would have to have the pan replaced. They said thats what they would do if it were them and that if the plug didn't work, I would only be charged for replacing the pan. I went with the plug and it worked! So I cut a $500 expense down to a $20 expense. I know that sometimes dealerships mess people around with their cars because they can. They know they will always have customers because of the shop's affiliation. Lake Highlands Automotive has great customer service. I can always trust that they will give me an honest opinion of what I need done on my car. I choose LHA over the dealership every time. Support your local (and honest) businesses!
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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