Today was easy to understand why many are switching to Samsung. I was always loyal customer of Apple products like: computers, iPads, phones , watch etc ... for my whole family, but I see that the quality of their equipment and customer service has declined. I had an unusual situation, after visiting the apple store at north park mall, waiting for almost 1 hour and half and been informed by the kid technician that after following the instructions to update my phone 6 plus literally stopped working your touch screen function, even called one manager to try to convince me which coincidentally at the same time that my phone was doing the update there was a crash hardware, where I had to pay $ 300 to fix it. Sad to see a iPhone 6plus at perfect looks and condition just one year and few months paid off... no help no mercy pay $900 and take a fragile device inside your pocket They will send so many updates and crash your poor iphone . Feeling so frustrated with Apple !