Our experience with our salesperson at John Eagle Honda was great. She was friendly, and everything went smoothly for her part of the process. With that being said, we had a HORRIBLE experience in the finance department. We spent approximately 3 hours with the finance person who was clearly new. We spent over two hours with this man for him to put in our application, discuss warranties, and negotiate interest rates. During this time, we told him multiple times that we did not want any warranties on the vehicle. After our finance person made several trips to the manager’s office in which the interest rate kept changing, an assistant manager came into the office. The assistant manager then told us that instead of the interest rate in the 2s that we were told by our finance person, our interest rate would be in the high 3s. Despite the increase in our interest rate, our monthly payment had somehow decreased. When I asked the assistant manager to explain how this was possible, we were told that the only way we could get the interest rate in the 2s was if we purchased the warranty. Our finance person did not tell us that we had to buy the warranty if we wanted our interest rate in the 2s, and we had told him multiple times that we did not want any warranties. The assistant manager also stated regarding the interest rate and the purchase of the warranty, “we have to make money some way.” After all this, we agreed to pay the higher interest rate with no warranties. When we signed the paperwork, there were two additional warranties that they added on totaling approximately $200. At this point, it has now been 10 days since we purchased this vehicle, and our old vehicle is still not paid off. My husband has sent multiple emails regarding the payoff of the old vehicle, and nothing has been done to rectify the situation. The finance department at this dealership is INEPT and DECEPTIVE. If you will need to finance your vehicle, please find another dealership.
09/25/2013Freedom Powersports Dallas
My son and I attended the Winter 2005 boat show. We went to learn about PWCs and what model might best fit our needs. Although we had ridden several rented and friends' models, we wanted to make a wise purchase for our needs. We visited several vendors at the show that had the model we decided on and purchased it from Cory at Motion CycleSports. The other vendors either didn't know what they were talking about or sat their lazy butts in their chairs moaning about how long the boat show day was. Then we can across a class act: Cory. He answered all our questions and, trust me, we had a lot. We really had to decide between several manufacturers' pros and cons (styling, etc.) and we decided to go with a leader: Sea-Doo. Now we needed to decide on the model and Cory continued to provide unbiased answers that best fit our interests. We were not even worried about the price because Motion/Cory had no hidden agenda. Cory, with the backing of a great "working owner" Steve, was committed to getting us the best product at the best price. With no pressure to buy now from Cory and all the help he provided, I had to tell him thanks and let all the information soak in. It's certainly not a small purchase for me. Plus, I'm a guy that wants to sleep on things.
05/28/2014Freedom Powersports Dallas
I have had nothing but five-star service from everyone up at Motion. They have continued helping me from when I first walked through the door. I have been buying bikes from Motion for years and Steve has been the best. Steve is the man who makes everything happen. He loves racing and knows what people want. Wow, their parts department and service department are over the top. I want to say thanks to Chad, Brad, and especially Dwayne and Jack Yost for helping me keep my bike together by doing whatever it takes to make sure my parts are there on time. Sprint and Jeremy have put in many hours helping me work on bikes and giving me advice on the phone. These guys really know their stufftry them! From buying my bike to keeping it running, the team up at Motion is top notch. They have been sponsoring me for years and without them I could not be racing the way I am now. I would refer anyone to them. I have raced TCCRA for five years now, and would recommend all TCCRA riders to visit their shop. Thanks for providing such a great dealership
03/13/2017Freedom Chevrolet Buick GMC
We made an appointment, but it was not noted anywhere. However, we were seen quickly. We had three recalls done and a lube/oil change with pre-purchased coupon. We were told by the person who processed us that the liftgate software for our Acadia recall was not yet in the dealership, but our receipt showed that that recall was done. We have been in several times to have recall service performed and to have prepaid oil change/lube and tire rotation done on our 2011 Acadia. Our visit on 8/14/2015 was the first one at which we were not pushed to have more work done than we requested. Thank you. It was also the first time we were not over-charged. In the past we were charged for the tire rotation and/or the oil change/lube for which we had prepaid. Once we were even charged for the recall work we had done. We were not looking forward to the humiliation of having to argue about inappropriate charges, but much to our surprise, there was no charge on our account at all. Thank you, and keep up the good work!
As a listener of “Wheels with Ed Wallace”, I have become educated about the automotive industry and car buying in particular. In the past I have bought new and used cars from the closest dealership and have always had bad experiences. This time, although there is a Honda dealership within two miles of my house, I decided to go to two dealerships that are sponsors and endorsed by Ed: a Subaru dealership and Eagle Honda. Both experiences were very different than what I expected and have been used to. I decided on the Honda, and couldn’t have been more pleased with the courtesy and professionalism - from the salesman, to the title guy, to the owner (who came to greet us and thank us when we picked up the car) I even e-mailed Ed a few days ago to thank him for the “education”. Even though it’s not as convenient to drive across town, so far it’s been worth it.