My rating is about 1/2 a star higher than my recent experience at this establishment. To be fair, the redeeming qualities of this place are worth noting and for that, I rounded my rating up versus down.I've never felt compelled to write a Yelp review but as I walked out of this place I knew I had to. I headed in there the other night for a pedi. I was greeted and asked to pick a color as a technician started running water for the foot bath.(Color selection: Meh. Basic but not tragic. I found what I needed but this isn't one of those places that has an endless OPI selection. No Essie. I'd say 1/2 OPI, 1/2 generic salon brand.)THE GOOD:-convenient, clean location-offered a beverage upon sitting down-.good finished product - My toes look pretty.So why 2.5 stars??The pushy and abrasive boss/manager who is running the place. The TVs are all muted so all you can hear is this woman's voice throughout the salon. When I first heard her persistently trying to up-sell a customer on the paraffin wax upgrades, I thought it was a bit obnoxious but gave her a pass.. A girl's gotta eat, right? When she loudly approached my technician griping something in their native tongue, I surmised that maybe he was doing something wrong and she was simply correcting his technique. But then things started getting WEIRD.. Paraffin wax lady got up to pay. Handed boss/manager a credit card. Bad move.Boss/manager launches into a whole spiel about how they prefer cash -that it costs them $ every time they swipe a card- and if she recalled, she DID inform the lady when she called to schedule her appt that ThEY PREFER CASH and to please prepare for that. The lady apologizes, says she didn't have time to go to ATM but can tip in cash.I'm thinking WTF?!! I'm appalled at how this woman is being treated ESPECIALLY after offering to tip out in cash. Plus, I planned on paying THE SAME WAY. Given the dozens of nail services I've had over the years, 90% have been paid for the same way - service on card, tip in cash. NEVER had a problem doing this. When sh*t starts to get stressful while my feet are being rubbed, I have a problem with that. When boss/manager finished the checkout, she proceeded to replace the technician who had been working on my feet. She tried to sell me on a mani.What about eyebrows? I'm really good at waxing, I do legs, upper lip, and body waxing if you're interested, we can head to the back after I finish painting your toes. For the love of God, I'm in the home stretch of my pedi and just want to finish catching up on emails the way I had been for the last 15 minutes. ENOUGH with the hard sell. By the time I made it to the drying station, I set my purse down beside a sign that said "Our technicians prefer to be paid in CASH. Thank you" It was time for me to pay. Oh boy, this should be fun.As I handed her my card, I received the same icy spiel about the evil credit card companies. I took my card back and handed her the cash tip.**This review has become longer than I intended so I will spare you the uncomfortable details of the personal questions boss/manager asked me in an awkward attempt to make small talk. I believe in being polite but sometimes I just want to check my emails in peace and appreciate when the technician can pick up on basic social cues and let the conversation rest.Bottom line: Credit card processing fees are simply the price of doing business. (I say this as a small business owner who has experience paying these fees.) Pedicures should be relaxing, not riddled with stress. I don't expect to be treated like the Queen of England but there is a modicum of customer service that I do expect. With a nail salon on every corner, I will NOT be returning to this place nor would I recommend it to anyone else.
I couldn't believe I found an affordable spa package here. This is more of a European waxing and nail salon, more of a boutique salon like you'd see on the West Coast, it's not huge but it's very chic. I came here for a massage and mani-pedi, facial, and had my eyebrows waxed. It was nice to get everything done at once and the great prices here are crazy good! I've never found a more luxurious spa atmosphere at prices like these. The girls that did the work on me were very good, gentle touch, very soothing and relaxing. I could not believe how good this place was - it's my new go-to spa.
I first went to this salon for a gel manicure before my half marathon (my tradition before every race). Although I was impressed with the salon and customer service, I was thrilled with my manicure. The tech did her best, it did come out as I had expected. I was so impressed with the customer service (and how long the gel stayed on without a single chip), that I decided to come back for a gel mani/pedi. I have never had such a perfect manicure before! Do yourself a favor and GO to this salon for your next nail service. You can't beat this level of quality, cleanliness, or professionalism!
As a loyal customer at this salon for over 4 years , I can rate Luxury Nails & Spa as good sanitation nails salon in this area . Before coming to this salon , I was infected when doing pedicure in other salon . So my concern with cleanliness , sanitation and sterilized equipment always put on priority . Don't mention the Nail Techs skills , they are so pro with abundant designs in shellac , acrylic , gel . Strongly recommended !