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02/25/2013
By: crystal.jackson.338
Merchants Prep Academy
The center did not live up to the expectations given in the sales pitch I received when I enrolled my child. The infant room's carpet was not cleaned, as promised, and guarantees made about keeping street shoes out of the infant room (by requiring all staff and guests to wear medical booties over their shoes to aid in cleanliness as the babies crawl on the floor) never came to fruition. Also, toddlers are often allowed into the infant room during the day, which can be a safety hazard for the infants. I will say that most of the staff members were very professional and friendly, but I would have appreciated honesty from the director about the quality of care my child would receive. I allowed several weeks to pass before I found another center for my child to allow time for these changes to be made. When I finally left the center, I found that my child's crib mobile, made from my own personal pictures, had been mutilated so I did not even have that one token and positive memory to take with me. I was offended that my personal property was treated with such casual disregard. The director's only response to my issues was one of defensiveness and excuses. My expectations were not unreasonable and were founded only on what I had been told to expect. Lastly, I have concerns about the center's security. About half the time, the door with the security code for parents was wide open when I came in. It was not being shut behind staff members, parents, or guests with any real consistency.
09/25/2012
By: merchantsprep
Merchants Prep Academy
Hello Im the Of Director of Merchants Prep Academy and im very proud of my center. Im always at my center and extreemly hands on with my Staff, students, & Parents. Merchants Prep has never mixed age groups unless it was the first 45 minutes in the morning or the last 45 minutes in the evening (closing time).I make sure my center is a SAFE , CLEAN, & HEALTHY enviroment. We do not have cameras due to the fact of the pivacy of my students & stafff, but we have a great entry security system so the children are safe, and OUTSTANDING staff. I always have a bilingual staff member on premises and we also teach spanish to our students daily. I love working here and being apart of Merchnats prep Team.
09/24/2012
By: stephany.durden
Merchants Prep Academy
Unlike the previous review, I find the director VERY hands on! My son who is in Pre-K goes there daily and he has learned so much in just a month's time. They teach Spanish on a daily basis as well as art and science. Every day I visit to drop my son off or to pick him up, I see the director, Jaelyn. She is always very friendly and is even working with me to get a reputable piano teacher I found through Thumbtack to start teaching the kids every week. We will be donating a keyboard to the school as well. I cannot say enough about this facility! The only reason I give it 4 stars instead of 5 is because with it being a new facility, it is not complete.

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