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Quest Diagnostics in Cypress, TX
11811 Fm 1960 Rd W Ste 155
I don't usually like to waste my time to complain when I have a bad experience with what is supposed to be a professional org. but this place was terrible. I got there with my nanny and my severely autistic son. I had found that I had lost my dr's order form for tests to be run. no one was at the front desk so that I could ask their fax number. I finally got the # from one of the dozens of patients waiting. my doc faxed the order. when I saw an actual worker there I asked if she could ck the fax machine. it was just a glance over her shoulder. she would not do it. so I wait, my nanny is giving my autistic son a ride in the car so he wouldn't start crying; he had been fasting. it became 11:35, the nurse says they need to get right back. so I texted nanny to come. she was there in 3 mins. in the meantime they gave about 6 patients his spot. we waited, and they finally ck the fax machine- lo and behold the fax isn't there. there was confusion on the fax #. my nanny was talking to one of the rude nurses. I interrupted them with the doc on the phone. the nurse gives me an attitude that she's helping this other lady (my nanny) I tell the nurse she's with me. I ask her for fax # again, w/doc holding she would not give it to me and got an even worse attitude. if the one nurse would have checking for the f_ing fax in the first place I wouldn't have been in that spot-almost an hour wait and then getting a hold of my doc again right at closing time when I find out their fax wasn't working. one of the attitude nurses is filling out my son's info online w/ins. etc. I asked her if she could do the drop down box on a different kind of search as she wasn't finding him in the system. she refused. it was all a battle of wills. one of those 'i'm black/you're not; i'm not going to help you; passive/attitude crap' she refuses to change the phone number to my hub's # when I realized she was filling out his info, not mine. I don't think she filled his (the ins holder's) info right. she put his status as 'dependent'. I asked to see the drop down list on that- again, refuses. I think these people have such a bad attitude, a little jail time would be great for them. I would say I'm infuriated but i'm too tired and too old to get to that point. just please. avoid this place. and management of quest, whom i'll also write directly, fire the whole crew from morning shift of sat. 9/6/14..
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