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By: Pete P.
Sears Appliance Repair
I was satisfied with the service man. I was not happy about the time frame for the technician to arrive at my house. 8am to 5pm. I wasted a complete day waiting. I think that Sears should be able to come up with a two hour window. I asked the technician and he said that there are only two technicians in a 100 mile area.
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By: Phil E.
Sears Appliance Repair
On time, in budget, knowledgeable and quick repair. This is an expensive way to get service, probably a local repairman would be more economical, especially if you don't mind ordering or picking up parts yourself.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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