I tried this salon when I first moved to the area for college because it looked cute and upscale enough, and the staff seemed friendly and professional. I needed to trim my long hair and wanted my highlights touched up too. The haircut itself was ok. The coloring on the other hand was awful! I tried to warn my stylist that my blonde hair can pull brassy. Still, she seemed more interested in doing what she wanted to my hair instead of what I asked for. Instead of natural-looking, blended highlights, I got edgy chunks of yellow highlights that turned my hair overall a bright, hay color. Furthermore, the highlights were pretty sloppy looking. As soon as my stylist finished my hair, it already looked like it had 4 weeks of grow-out. I had to come back the next day to get some toner on the color (which they had the gall to make me pay for). The toner basically returned by hair to its original blonde shade, but I had to wait until I got back to my salon at home over the holidays to get the bleeding and grow-out fixed. Expensive and embarrassing mistake. Never again!All that being said however, I do enjoy their spa services! I believe Charmed has two licensed aestheticians (apart from the hair stylists). They do a great job with waxes. Plus, if I'm going to pay for a waxing service, I feel more comfortable going to an aesthetician than a women with a hot pot of wax in the back of a strip mall nail salon. Everything looks clean and sanitary at Charmed. Plus, for the about the same price, these aestheticians will spend 20 minutes shaping your eyebrows with professional products.