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09/24/2016
By: Chrystal S.
MetroPCS
I JUST WANT TO SAY I HAVE BEEN WITH METRO FOR A WHILE NEVER HAD A PROBLEM,WITH ANY OF MY PHONES,OR SERVICES WITH THEM UNTIL RECENTLY I WENT IN TO UPGRADE MY PHONE,AND IT TURNED INTO A MESS!NOT THE AUTHORIZED DEALER,BUT THE CUSTOMER SERVICE PART,TOTALLY MESSED UP MY SERVICE AND WAS WITHOUT ANY KIND OF PHONE FROM A THURSDAY UNTIL THE FOLLOWING MONDAY!BUT I JUST WANT TO SAY THAT I HAVE NEVER HAD SUCH A GREAT EXPERIENCE WITH A SALES REP THAT TOOK HER JOB VERY SERIOUS,HANDLED MY SITUATION WITH NOTHING BUT CARE!SHE WAS AWESOME!ON THURSDAY SHE STAYED ON THE PHONE WITH CUSTOMER SERVICE APPROX-FROM 1200-7:00 PM,BACK & FORTH!THEN THEY RESET MY PHONE SO I HAD TO WAIT UNTIL THE NEXT DAY,SHE EVEN GAVE ME HER PHONE NUMBER TO LET HER KNOW IF THE SERVICE CAME BACK HOME AFTER HOURS!ON FRIDAY I WENT BACK UP THEIR AGAIN WITH NO SERVICE,SHE GOT BACK ON THE PHONE,AND STAYED ON THE LINE TILL HER SHIFT WAS PRACTICALLY OVER,SHE HAS WENT ABOVE AND BEYOND MORE THAN ANY OTHER SALES REP I HAVE EVER DEALT WITH AT THIS POINT!SHE NEVER ACTED LIKE IT WAS A PROBLEM FOR HER AT ALL,JUST AS IF SHE WAS DOING HER JOB!AND DID A GREAT ONE!STILL NEVER GOT CUSTOMER SERVICE TO GET IT FIXED,ON THE NEXT DAY WHICH WAS SATURDAY WE WERE AT IT AGAIN,SHE WAS BACK ON THE LINE WITH HER BOSS,AND CUSTOMER SERVICE AT THE SAME TIME!TALKING EXPLAINING WHAT THE PHONE WAS AND WASN'T DOING,AND CS WOULD NOT LISTEN AND LET HER EXPLAIN THE SITUATION!BUT SHE STAYED PATIENT.STILL ALL DAY UP THERE,AND FINALLY HER BOSS AUTHORIZED TO CHANGE OUT THE PHONES FOR A NEW ONE TO SEE IF THE PHONE WAS THE PROBLEM,AND AGAIN,IT WAS NOT..IT WAS SOMEWHERE IN THE NETWORK!ON THE PHONE AGAIN WITH CUSTOMER SERVICE,I WOULD HAVE BEEN INSANE AT THIS POINT,SHE EVEN STAYED AFTER HOURS TO STAY ON THE PHONE WITH CS TRYING TO GET THIS RESOLVED!FINALLY ON MONDAY AFTER SHE GOT THEM TO MAKE A TROUBLE SHOOTING TICKET,THE PROBLEM WAS RESOLVED,AND MY PHONE IS FINALLY BACK IN SERVICE! BUT SHE WAS VERY PATIENT ABOUT THE SITUATION,WITH ME,AND WITH CUSTOMER SERVICE!VERY OUTSTANDING CUSTOMER SERVICE BY HER,THE BEST DEALER I HAVE DEALT WITH SINCE I HAVE BEEN WITH METRO,VERY SWEET!PATIENT!AND CARING THAT THIS WAS MY ONLY SOURCE OF COMMUNICATION!YOU ALL NEED TO GIVE THIS GIRL A PAT ON THE BACK!SHE IS AWESOME,AND AN VERY WELL TELL THAT SHE TAKES PRIDE IN HER JOB,AND WILL GO ABOVE AND BEYOND FOR ANY OF HER CUSTOMERS!AND METRO PCS ITSELF,YOU ALL NEED MORE LIKE HER,HER NAME WAS (STEPHANIE REYNA)FROM THE PORTLAND TX-78374 DEALER STORE(LOCATION)..JUST AN AWESOME JOB WORKING WITH ME AND CUSTOMER SERVICE!I WILL DEAL WITH METRO WITH OR WITHOUT PROBLEMS ALL DUE TO HER!HOPE SHE WILL BE IN THIS STORE AS LONG AS I HAVE METRO!MY WHOLE FAMILY HAS SERVICE WITH YOU ALL!AND WILL REMAIN WITH YOU ALL ESPECIALLY WITH THE AWESOME CUSTOMER SERVICE SKILLS SHE HAS WITH HER CUSTOMERS!MIGHT I ADD,WHILE ALL OF THIS WAS TAKING PLACE,SHE ALSO WAS THE ONLY ONE THERE AND STILL TOOK CARE OF CUSTOMERS COMING IN TO MAKE PAYMENTS!AND STARTING UP NEW SERVICE!WOW!IS ALL I CAN SAY!AND THANK YA'LL FOR SENDING HER TO PORTLAND TX,LOCATION! SHE IS OUTSTANDING!GOD BLESS HER FOR ALL THAT SHE HELPED ME WITH!GOD BLESS YOU STEPHANIE REYNA,AND ALL YOU DID TO HELP ME!SINCERELY,CHRYSTAL SHELTON
07/05/2013
By: scrollhappy
AT&T
This store (@Moore Plaza) is the best one to go to if you have a problem, question, or just need to make a decision! The personnel at this store are knowledgeable, intelligent, and super helpful. Not once in the last 10 years since I've been with AT&T have they not been able to help me. I've tried the stores closer to me for help, but always wind up at the Moore Plaza store. Recently I had a question about my data plan and called 611 on my cell. They couldn't answer my question, but the Moore Plaza store did!! THIS is your go-to store!
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04/10/2015
By: Dorinda R.
Cricket Wireless Authorized Retailer
although friendly they need to train their some of their employees to be more helpful to the customers we traded in our phones and the girl put my contacts on my husbands phone and vice versa it was a mess to try and find all of the contacts that he had on his phone although i had gmail on my phone his phone was a pos and did not well needless to say all of my pics are on his phone now and my sd card became corrupted when she put it in so boo im very sad now i have no pics and music but hopefully i can get them back.
01/07/2013
By: jeckelkyde
Sprint Store
By far the best Sprint Store in Corpus Christi! They were the only store to answer the phone when i called and was able to answer my questions. Once i went in to the store to upgrade they were very friendly and knowledgeable about all the products. I was considering canceling service due to agrivation at other stores but this store has renewed my faith in Sprint. Dont waste your time going anywhere else!
07/23/2013
By: ccinfo
Nueces Electric Cooperative Retail Division
What a wonderful company to do business with. I appreciate their high level of customer service and the cash back at the end of the year. After going through the enrollment process, everything has been a breeze with them AND I don't have to worry about my rates spiking because they don't have contacts.
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10/18/2016
By: Carlos G.
Sprint Store
I like to express my appreciation for the service received from Steve Cisneros, he handle very proffesional but added that plus to make me feel being provided with the best option/solution to my problem.Hope you have more Steve's in your organization!Thank you, Carlos Godoy
10/13/2014
By: Sarah P.
Sprint Store
Called twice to schedule an appointment to purchase a new phone and got hung up on both times. Only one rep that I go to see there. Might be going elsewhere all together now.
12/15/2015
By: Colleen O.
Lou Man's Wireless 2
Lou went above and beyond o get my phone working again....It took a few tries....but he kept at it. I totally recommend. Good price, quick service, awesome warranty.
08/17/2015
By: chrissybeth
Sprint Store
I love the service, but the "Network" outages drive me crazy.
01/19/2013
By: grrrrrrrrrrrr
T-Mobile
This is the only T mobile I will use in corpus

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