I have been to this clinic several times and was treated well.... Until one day I called to ask a question to the receptionist about a prescription I received there before. The receptionist must have requested to doctor to personally answer the question. When the doctor answered the phone, her tone was clearly agitated and in a great hurry. The receptionist must not have told her of my inquiry, because she didn't know why I was on the phone. I began to tell her and she promptly cut me off and LOUDLY, almost yelling, spoke over my voice to tell me to "CUT THIS STORY AND GET TO THE POINT". I stopped and restated quickly just the point of my call and she again spoke loudly over my voice and said, "THIS IS A MINOR EMERGENCY CLINIC, I DON'T HAVE TIME FOR THIS!" I apologized quickly and asked if should i call back? She never listened to anything I said because she answered me saying, "I dont have time for this. Are you a patient here?" I only said "Yes" and she snapped back, "What did you say to me??" She was so rude and abrupt that I felt humiliated; like a small child who got caught stealing. In the end she wouldn't even answer my question. She said I needed to come in to answer my question. Basically, I need to pay the co-pay for her to take the time to answer my question. Wow, talk about the bottom dollar being the most important. I have no idea why she was so rude, but it was enough to ruin my entire morning and I will never go back and I will never recommend this place again.
I am 64 years old and have been seeing Dr. J.J. Carr for 7 years now, while my wife has been seeing his wife, Dr. Lana Carr. The medical care is excellent and if I need to be seen right away for some reason, they can normally have me come in the same or next day.The most outstanding aspect of this physician practice group is that the waiting time is the smallest I have ever known! On my last visit, for example, I was in the exam room about 4 minutes after my appointment time and Dr. Carr came in less than a minute later. This is very typical of his practice, because he allows enough time to listen to patients. I think the few times I have had to wait more than 30 minutes was due to patients that did not have a prior appointment but needed to be seen urgently.
I LOVE THIS DR.. He listens, he is attentive, he checks and double checks.He listened to me about pain and other symptoms and sent me to a specialist. It turns out I had a fairly serious autoimmune disease, other Dr blowing me off has allowed for permanent damage. I would not have been diagnosed correctly if it was not for Dr Carr. He gave me so much back, by being an awesome Dr. If I call in the morning with an issue some always get back to me. If I need to get in, they have same day appointments. .
My experience was great. Paramedic, David assisted me with gathering details on my symptoms of a viral stomach infection. He was very kind, professional and I nervous when he was giving me an IV, made sure I was comfortable/distracted with conversation to help me from fainting and fear of needle. Very gentle, no bruising and got it right the first time. Very knowledgeable and kind staff. Plus they offer free gifts in front which I am still using. (Pen, antibacterial gel, chap-stick, band-aids etc.)