I JUST WANT TO SAY I HAVE BEEN WITH METRO FOR A WHILE NEVER HAD A PROBLEM,WITH ANY OF MY PHONES,OR SERVICES WITH THEM UNTIL RECENTLY I WENT IN TO UPGRADE MY PHONE,AND IT TURNED INTO A MESS!NOT THE AUTHORIZED DEALER,BUT THE CUSTOMER SERVICE PART,TOTALLY MESSED UP MY SERVICE AND WAS WITHOUT ANY KIND OF PHONE FROM A THURSDAY UNTIL THE FOLLOWING MONDAY!BUT I JUST WANT TO SAY THAT I HAVE NEVER HAD SUCH A GREAT EXPERIENCE WITH A SALES REP THAT TOOK HER JOB VERY SERIOUS,HANDLED MY SITUATION WITH NOTHING BUT CARE!SHE WAS AWESOME!ON THURSDAY SHE STAYED ON THE PHONE WITH CUSTOMER SERVICE APPROX-FROM 1200-7:00 PM,BACK & FORTH!THEN THEY RESET MY PHONE SO I HAD TO WAIT UNTIL THE NEXT DAY,SHE EVEN GAVE ME HER PHONE NUMBER TO LET HER KNOW IF THE SERVICE CAME BACK HOME AFTER HOURS!ON FRIDAY I WENT BACK UP THEIR AGAIN WITH NO SERVICE,SHE GOT BACK ON THE PHONE,AND STAYED ON THE LINE TILL HER SHIFT WAS PRACTICALLY OVER,SHE HAS WENT ABOVE AND BEYOND MORE THAN ANY OTHER SALES REP I HAVE EVER DEALT WITH AT THIS POINT!SHE NEVER ACTED LIKE IT WAS A PROBLEM FOR HER AT ALL,JUST AS IF SHE WAS DOING HER JOB!AND DID A GREAT ONE!STILL NEVER GOT CUSTOMER SERVICE TO GET IT FIXED,ON THE NEXT DAY WHICH WAS SATURDAY WE WERE AT IT AGAIN,SHE WAS BACK ON THE LINE WITH HER BOSS,AND CUSTOMER SERVICE AT THE SAME TIME!TALKING EXPLAINING WHAT THE PHONE WAS AND WASN'T DOING,AND CS WOULD NOT LISTEN AND LET HER EXPLAIN THE SITUATION!BUT SHE STAYED PATIENT.STILL ALL DAY UP THERE,AND FINALLY HER BOSS AUTHORIZED TO CHANGE OUT THE PHONES FOR A NEW ONE TO SEE IF THE PHONE WAS THE PROBLEM,AND AGAIN,IT WAS NOT..IT WAS SOMEWHERE IN THE NETWORK!ON THE PHONE AGAIN WITH CUSTOMER SERVICE,I WOULD HAVE BEEN INSANE AT THIS POINT,SHE EVEN STAYED AFTER HOURS TO STAY ON THE PHONE WITH CS TRYING TO GET THIS RESOLVED!FINALLY ON MONDAY AFTER SHE GOT THEM TO MAKE A TROUBLE SHOOTING TICKET,THE PROBLEM WAS RESOLVED,AND MY PHONE IS FINALLY BACK IN SERVICE! BUT SHE WAS VERY PATIENT ABOUT THE SITUATION,WITH ME,AND WITH CUSTOMER SERVICE!VERY OUTSTANDING CUSTOMER SERVICE BY HER,THE BEST DEALER I HAVE DEALT WITH SINCE I HAVE BEEN WITH METRO,VERY SWEET!PATIENT!AND CARING THAT THIS WAS MY ONLY SOURCE OF COMMUNICATION!YOU ALL NEED TO GIVE THIS GIRL A PAT ON THE BACK!SHE IS AWESOME,AND AN VERY WELL TELL THAT SHE TAKES PRIDE IN HER JOB,AND WILL GO ABOVE AND BEYOND FOR ANY OF HER CUSTOMERS!AND METRO PCS ITSELF,YOU ALL NEED MORE LIKE HER,HER NAME WAS (STEPHANIE REYNA)FROM THE PORTLAND TX-78374 DEALER STORE(LOCATION)..JUST AN AWESOME JOB WORKING WITH ME AND CUSTOMER SERVICE!I WILL DEAL WITH METRO WITH OR WITHOUT PROBLEMS ALL DUE TO HER!HOPE SHE WILL BE IN THIS STORE AS LONG AS I HAVE METRO!MY WHOLE FAMILY HAS SERVICE WITH YOU ALL!AND WILL REMAIN WITH YOU ALL ESPECIALLY WITH THE AWESOME CUSTOMER SERVICE SKILLS SHE HAS WITH HER CUSTOMERS!MIGHT I ADD,WHILE ALL OF THIS WAS TAKING PLACE,SHE ALSO WAS THE ONLY ONE THERE AND STILL TOOK CARE OF CUSTOMERS COMING IN TO MAKE PAYMENTS!AND STARTING UP NEW SERVICE!WOW!IS ALL I CAN SAY!AND THANK YA'LL FOR SENDING HER TO PORTLAND TX,LOCATION! SHE IS OUTSTANDING!GOD BLESS HER FOR ALL THAT SHE HELPED ME WITH!GOD BLESS YOU STEPHANIE REYNA,AND ALL YOU DID TO HELP ME!SINCERELY,CHRYSTAL SHELTON
I want to love awesome net, i really do, i live right next to a tower thats owned by them, and even then my internet goes out randomly , i never seem to have enough, even though ive signed up for the gold package (10 mbps) and the downloading speed is days for me, we have to argue on whos using up the internet around the house , even though this should be a distant issue, i expected more and i still do, i know that their are few resourses for awesome net and that they are just expanding in customers but they need to upgrade already, get better equipment , do SOMETHING , for some of us awesome net is the only way of getting internet , so please stop making me have to give my family a 2 days heads up when i want to download a video game or a movie
This store (@Moore Plaza) is the best one to go to if you have a problem, question, or just need to make a decision! The personnel at this store are knowledgeable, intelligent, and super helpful. Not once in the last 10 years since I've been with AT&T have they not been able to help me. I've tried the stores closer to me for help, but always wind up at the Moore Plaza store. Recently I had a question about my data plan and called 611 on my cell. They couldn't answer my question, but the Moore Plaza store did!! THIS is your go-to store!