I have been to citrus city grille several times with family, the service & food was wonderful. I have been there 3 times by myself and I guess you don't cater to single customers, because each visit got worse. The first time I went their in the evening & waited for a host/hostess for quit a while even though the bartender saw me waiting he couldn't call the host/hostess to let them know someone was waiting.The final straw was yesterday i walked in there about 3pm, the person at the hostess counter apparently wasn't the hostess and seemed baffled by 1 to be seated. Finally the hostess showed up and I asked to sit on the patio. I was seated at a table that was not at all ready for anyone to be seated, then I waited about 10 minutes for a server, she finally came out & I gave her not only my drink order (water with lemon) but my meal order also. A good 10 minutes went by before I received a glass of water (no lemon), between that time frame another waiter asked if I had been served, because there was literally nothing on the table. I told him I had been served, but my issue was 2 tables behind me someone was smoking, when I brought that to his attention he said that was okay because it was out on the patio. I was a little stunned by that, because I thought Dos Logos was smoke free environment, I actually saw a sign on the premises & I thought in California even on a patio at a restaurant you couldn't smoke, so I asked to move to another table. I never saw my server until she came out 2 times to tell me my meal is almost ready, the 2nd time I asked for some bread because I was waiting sooo long. She finally brought the bread with another server bringing my meal. The final straw was I had to ask for silverware to eat my meal.This was a very bad situation, although I love your food, I did drive from west covina, I don't think I will waste the gas, because it doesn't seem like you care about a single customer. Very disappointed.If you do care & want to contact me, via email "email@example.com"