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By: Tom S.
Sears Appliance Repair
Sears is very customer service challenged, I have struggled with them for years. Appointments sometimes takes weeks. They require you to be waiting and available from 8-5pm, and are unable to narrow the window. On this call the repairman said there was nothing wrong with my washer, yet it flooded the floor the next time I tried it. Now, I have to wait another week and a half, the the day off from work, for a second service visit. That's not customer service. Sadly my house is full of Sears appliances.
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By: Bob L.
Sears Appliance Repair
The repair man for the furnace, fridge, washer and driver have always been excellent, professional, clean, accommodating, and educational. The repairman Dan for the stove is at best like a fresh kid. Doesn't talk, is bland, and usually finds fault with us. Today accused us of abuse which is rude. Over a cheap plastic bent foot. Are you kidding me. A plastic foot in a metal hole that was bent. Unbelievable. Never having him back.
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By: Lorraine P.
Sears Appliance Repair
I had the same technician, as last year, so that I do like. He was very efficient and explained the problem and went about his business of repairing . Very easy to talk to, and was polite. All in all a great experience .
By: Fran D.
Sears Appliance Repair
Repair person has prior experience with my washing machine model and quickly fixed the problem. He called before coming and advised me that he should be there within the hour and was right on time .
By: William S.
Sears Appliance Repair
Great service the tech knew what to look for and fixed the problem!Every thing is working correctly now
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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