Ricks Auto Locations & Hours Near Concord, NC - YP.com

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09/27/2013
Wickens Automotive
In response to Review by 123Terrible123. By the business owner Brian WickensMy late response is due to stumbling upon this review the other day. I believe it deserved my response. The facts are always the facts, and here they are.I have over 40 years’ experience scheduling and insuring that customers understand their obligations. The above customer showed up for her first 8 AM appointment, late, at 11:38 AM on Monday, January 21st, 2013. She did not call to tell us she would be late, nor cared that she was late, when she dropped it off. We were busy that day and as we would any day, we filled in with additional work that morning as this customer was presumed earlier to be a NO SHOW. No indication was made by her that the vehicle needed to be picked up that day. That explains why she did not get it back that day. About a month later the customer called us to inform us that the check engine light was on. In this case she may have fallen under our Wickens Automotive limited warranty of 12 months12,000 miles. We made an appointment for 8:30 AM February 27th, 2013. Given her past I made sure she understood her appointment time. Once again she shows up at noon. I asked why she was not there in time and I think by now you could guess the rest. We were not about to allow her to repeat this pattern. We at Wickens Automotive expect to be treated with respect & courtesy just as the consumer expects this from us. I need not point out that some Dentists and Doctors will demand payment for missed appointments. We do not. As to the charge that I the owner, would not communicate or treat her differently because she was female. That’s rubbish. Our customers would attest to that. I somehow doubt that her father would behave in the manner that she did. I’ve signed my name as I need not hide,Brian Wickens, owner Wickens Automotive If you are interested, read further. Sad, but interesting observations about what society has become. Some of us believe that our time is the only thing of value and other can just wait on us. We are here to serve our customers but we are not here to accept abuse. We’ve become The United States of the Offended. Whenever we don’t get what we want, we slander people with malice on the internet. It seems that there are an increasing number of us that have little or no value in the virtues of a business and or its employees. Our Company’s Code of Ethics has not changed in almost 30 years however we’ve noticed society has. Customers have become complacent in their choice of business and have opened themselves up to deceit and price switching shell games. Wickens automotive does not play those games. We’re guilty of telling it like it is and doing what is fair and correct for not only the customer but the employees and the business itself. That is the only win/win/win situation there should be. As the owner I am guilty of explaining things to people so they get it straight. There are millions of good honest people out there. By weeding out the bad Apples we’ll have more time for them. Company’s Code of EthicsSimply put; Wickens Automotive pledges the following key words in everything we do. Integrity: "Quality means doing it right when no one is looking." Henry FordHonesty: "If you tell the truth you don't have to remember anything." Mark Twain Responsibly: "Few things help an individual more than to place responsibility upon him, and to let him know that you trust him." Booker T. Washington Helpful : "Unless someone like you cares a whole awful lot, nothing is going to get better. It's not." Dr. Seuss
05/13/2014
By: Tammy D.
Carolina Auto Sports
At first I thought this was the best place I had gotten a car...very friendly and did everything they could to get me in a car, even though I had no credit. I still owed 1/2 the down payment and told them I would bring the money when I got my first check in May. I told him the date of the first check. He asked for a check for goodwill. I gave him the check. His words were " Don't worry, I will not deposit the check unless you just don't bring the money. You will know before I deposit it if that becomes necessary". Well, he deposited the check 2 days before my payday, which is when I told him I would bring the money, did not have the common courtesy to contact me before he did, therefore I had a overdraft fee at my bank. This has cut me short on making my first payment. Obviously, they just tell you what they need to just to get you into a car and then don't have the respect to let you know before they are getting ready to do something that they said they wouldn't. I love my car, but a business's word is it's life, and I will never buy from them again, nor recommend anyone else to.
01/18/2014
By: ddecubellis
Wickens Automotive
I once read in a book, "When you get established on your own, find a good, reliable mechanic." Brian Wicken was that for my family and me. From driving out of his shop and adjusting my serpentine belt, to yelling at me for not changing my air filter, Brian was always a quality mechanic. He never sugar coated anything, and while some may see him as cold or harsh, his methods were because he wanted to achieve the best possible customer service. They're are countless times he did that for me and replacing him will be very difficult.Brian has since retried and is giving his time to help others. He is a stand up guy and his services will be missed.David
12/31/2014
By: Susan G.
Berry's Auto Clinic
As a woman, with multiple cars to keep maintained, I found Berrys Auto Clinic to be no nonsense, professional, and friendly. I trust them to keep all my vehicles in good repair. They are very competent, and honest, also reasonably priced compared to many chain repair facilities.i trust them implicitly to do the repairs needed without all the pressure some places put on a customer, to do more than what's truly necessary. Dave repaired my VW for half what another shop quoted. And it runs great now. What a comfort to be able to trust my auto service provider!
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12/24/2015
By: Bunny H.
Berry's Auto Clinic
Absolutely great to deal with! We took a 2007 Tundra in with transmission problems that we thought may top off at $3500. The problem did not cost even half that much. The truck runs great now! We will be using them exclusively for our vehicles, especially since another highly recommended local repair place wasted our time (2 days) and did not even address the issues. On top of that the mechanic was extremely rude!!!The folks at Berry's were professional, courteous, accommodating, good communicators and easy to work with. Thanks y'all!
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09/01/2016
By: Akelemecz ..
5 Star Transmission
I would highly, highly, highly recommend 5-Star Transmission & Total Auto Care of Concord to anyone looking for great customer service, quick turn-around and guaranteed quality. This locally owned and operated business not only beat every price around for a complete rebuild of my Chevrolet Silverado's transmission, they did it with a 2-year, 24,000 mile warranty. Thanks Guys!
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02/06/2016
By: Sonya B.
Prestige Motorworks
"Prestige- distinction or reputation " When it comes to service and commitment to their customers- their name is well earned. When some might have washed their hands of a situation- the guys at Prestige Motoroworks went above and beyond to take care of our situation. You won't find more honest and prestigious businessmen in this field- and that's a promise.
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07/21/2016
By: Gilbert J.
Brother Auto Repair
Brothers Auto is truly the best auto repair shop in Concord! They are professional and will go the extra mile just to serve you with the highest quality work. Everytime I go there they have done something I didn't expect which shows me they care. You will not regret sending them your business, Brother's Auto is the best in the business!!!
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03/24/2015
By: Carolina A.
Carolina Auto Sports
I loved dealing with this group. Very professional and patient, even when I lost the keys to the trade-in, in my sweatshirt pocket and we searched for over an hour for the keys! I recommend doing business with Carolina Auto Sports. Everyone was so nice and it is worth the drive to Concord, NC!-Anita Y.
12/31/2014
By: Rose A.
Brother Auto Repair
This place is so amazing! They are great with their customers and they treat your car right! 100% highly recommend these guys to all our friends! They do not try to ripe you off. Great job on our car! If you see a bad review dont believe it!
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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