In response to Review by 123Terrible123. By the business owner Brian WickensMy late response is due to stumbling upon this review the other day. I believe it deserved my response. The facts are always the facts, and here they are.I have over 40 years’ experience scheduling and insuring that customers understand their obligations. The above customer showed up for her first 8 AM appointment, late, at 11:38 AM on Monday, January 21st, 2013. She did not call to tell us she would be late, nor cared that she was late, when she dropped it off. We were busy that day and as we would any day, we filled in with additional work that morning as this customer was presumed earlier to be a NO SHOW. No indication was made by her that the vehicle needed to be picked up that day. That explains why she did not get it back that day. About a month later the customer called us to inform us that the check engine light was on. In this case she may have fallen under our Wickens Automotive limited warranty of 12 months12,000 miles. We made an appointment for 8:30 AM February 27th, 2013. Given her past I made sure she understood her appointment time. Once again she shows up at noon. I asked why she was not there in time and I think by now you could guess the rest. We were not about to allow her to repeat this pattern. We at Wickens Automotive expect to be treated with respect & courtesy just as the consumer expects this from us. I need not point out that some Dentists and Doctors will demand payment for missed appointments. We do not. As to the charge that I the owner, would not communicate or treat her differently because she was female. That’s rubbish. Our customers would attest to that. I somehow doubt that her father would behave in the manner that she did. I’ve signed my name as I need not hide,Brian Wickens, owner Wickens Automotive If you are interested, read further. Sad, but interesting observations about what society has become. Some of us believe that our time is the only thing of value and other can just wait on us. We are here to serve our customers but we are not here to accept abuse. We’ve become The United States of the Offended. Whenever we don’t get what we want, we slander people with malice on the internet. It seems that there are an increasing number of us that have little or no value in the virtues of a business and or its employees. Our Company’s Code of Ethics has not changed in almost 30 years however we’ve noticed society has. Customers have become complacent in their choice of business and have opened themselves up to deceit and price switching shell games. Wickens automotive does not play those games. We’re guilty of telling it like it is and doing what is fair and correct for not only the customer but the employees and the business itself. That is the only win/win/win situation there should be. As the owner I am guilty of explaining things to people so they get it straight. There are millions of good honest people out there. By weeding out the bad Apples we’ll have more time for them. Company’s Code of EthicsSimply put; Wickens Automotive pledges the following key words in everything we do. Integrity: "Quality means doing it right when no one is looking." Henry FordHonesty: "If you tell the truth you don't have to remember anything." Mark Twain Responsibly: "Few things help an individual more than to place responsibility upon him, and to let him know that you trust him." Booker T. Washington Helpful : "Unless someone like you cares a whole awful lot, nothing is going to get better. It's not." Dr. Seuss
5 yrs ago I set out to by a new vehicle to get back and forth to my job. I visited several used car lots in the local area to see were i might find a good car at an affordable price. Arriving at the caubles auto sales, I was greeted by a verry nice salesman, shook my hand, introduced hiimself and to look around and if i had any questions just let him know. ( now thats what i like, " no pressure") so off i go to splurge the car lot. after viewing several very nice and well maintained cars on the lot, i beganed him the , I to realize that no matter what car i looked at or how old the car was they were all only driven between eitght and ten thousand miles a year. (excellant) . the salesman returned, asked me if i seen anythig that i liked, I showed him the truck that i wanted, he gave me a price, I knew that I saw a couple trucks on other lots a not as nice for a little less maybe, but they had double the miles. I told him my credit was not that great, he said " well eveeryone has some credit , but not all of it can be bad" . the owner worked with me to get in the truck, and I have no regrets. they also were very understandding when i went through hard times and was not able to make a payment. Since then I have bought a car for my wife and my daughter from the caubles and they are the best cars we have ever owned.
I recently purchased a new 2013 Toyota Tacoma from Toyota of Concord. All the initial discussion and negotiation was done via the internet or phone. I drove to the dealer with the the price pre-negotiated and signed the paperwork to finalize the deal. Overall the experience was good and I would recommend this dealer. Communication was good. Expectations were set prior to the transaction. And the salesman facilitated me through the process. I am a picky car buyer, so I insisted the car be specifically what I wanted. The salesman (Titus H.) was able to find the exact truck I wanted in production and have it delivered. Expectations were set ahead of time that it would take several weeks to get the truck from the factory in Texas, but it actually arrived ahead of schedule. I was offered an extended warranty, but the dealer did not try to make a hard sell on it (I declined the extended warranty). Background info: My transaction was a cash transaction without a trade-in, so the transaction was made simple. I also knew exactly what vehicle I wanted when I began the negotiating process, so the salesman didn't have to educate me on Toyota's available vehicles. I can't rate the dealer or salesman on this aspect.
At first I thought this was the best place I had gotten a car...very friendly and did everything they could to get me in a car, even though I had no credit. I still owed 1/2 the down payment and told them I would bring the money when I got my first check in May. I told him the date of the first check. He asked for a check for goodwill. I gave him the check. His words were " Don't worry, I will not deposit the check unless you just don't bring the money. You will know before I deposit it if that becomes necessary". Well, he deposited the check 2 days before my payday, which is when I told him I would bring the money, did not have the common courtesy to contact me before he did, therefore I had a overdraft fee at my bank. This has cut me short on making my first payment. Obviously, they just tell you what they need to just to get you into a car and then don't have the respect to let you know before they are getting ready to do something that they said they wouldn't. I love my car, but a business's word is it's life, and I will never buy from them again, nor recommend anyone else to.
My buying experience with Toyota Scion of Concord was awesome! I had my car over at the VW dealership having a repair done, and decided to go across the street and see what they could do about getting me in a new car. I still owed on my last car, and wasn't really prepared to buy a car when I went in. I figured I wouldn't be able to get out from under the car I was paying on. Josh Cannon, my salesman, said we should take a look at cars and see what they could do for me anyway. He was great. We drove a few cars, and I found one I LOVED. I wouldn't have even seen it if we hadn't walked the used car lot to see what else was out there. He and Dave Parker worked with me and were able to get me into an almost new car for what I was paying on my last car! It really was a GREAT experience all the way around. Everyone was so nice and I spoke to a few other salesman who just stopped to say hi. I will continue to come back here to buy cars, though I hope I won't have to give up my new car any time soon! Thank you so much!
I once read in a book, "When you get established on your own, find a good, reliable mechanic." Brian Wicken was that for my family and me. From driving out of his shop and adjusting my serpentine belt, to yelling at me for not changing my air filter, Brian was always a quality mechanic. He never sugar coated anything, and while some may see him as cold or harsh, his methods were because he wanted to achieve the best possible customer service. They're are countless times he did that for me and replacing him will be very difficult.Brian has since retried and is giving his time to help others. He is a stand up guy and his services will be missed.David
On initially arriving at Hendrick Toyota Scion in Concord i was a bit disappointed that the car I wanted had been sold. We drove 2 1/2 hours from VA so I figured i salvage the trip and at least look around. We were introduced to our sales person Leon. From the time we met, to the time we signed the contract on our 2012 Camry we were respected, listened to, and genuinely felt cared about. I can't thank Leon enough for taking such good care of us, taking the time to answer all of our questions, and treating us respectfully. He is a very knowledgeable and professional sales person. Thank you Leon and Hendrick Toyota for taking care of us. 6+ stars!