Meineke Car Care Center Locations & Hours Near Concord, NC -

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Wickens Automotive
In response to Review by 123Terrible123. By the business owner Brian WickensMy late response is due to stumbling upon this review the other day. I believe it deserved my response. The facts are always the facts, and here they are.I have over 40 years’ experience scheduling and insuring that customers understand their obligations. The above customer showed up for her first 8 AM appointment, late, at 11:38 AM on Monday, January 21st, 2013. She did not call to tell us she would be late, nor cared that she was late, when she dropped it off. We were busy that day and as we would any day, we filled in with additional work that morning as this customer was presumed earlier to be a NO SHOW. No indication was made by her that the vehicle needed to be picked up that day. That explains why she did not get it back that day. About a month later the customer called us to inform us that the check engine light was on. In this case she may have fallen under our Wickens Automotive limited warranty of 12 months12,000 miles. We made an appointment for 8:30 AM February 27th, 2013. Given her past I made sure she understood her appointment time. Once again she shows up at noon. I asked why she was not there in time and I think by now you could guess the rest. We were not about to allow her to repeat this pattern. We at Wickens Automotive expect to be treated with respect & courtesy just as the consumer expects this from us. I need not point out that some Dentists and Doctors will demand payment for missed appointments. We do not. As to the charge that I the owner, would not communicate or treat her differently because she was female. That’s rubbish. Our customers would attest to that. I somehow doubt that her father would behave in the manner that she did. I’ve signed my name as I need not hide,Brian Wickens, owner Wickens Automotive If you are interested, read further. Sad, but interesting observations about what society has become. Some of us believe that our time is the only thing of value and other can just wait on us. We are here to serve our customers but we are not here to accept abuse. We’ve become The United States of the Offended. Whenever we don’t get what we want, we slander people with malice on the internet. It seems that there are an increasing number of us that have little or no value in the virtues of a business and or its employees. Our Company’s Code of Ethics has not changed in almost 30 years however we’ve noticed society has. Customers have become complacent in their choice of business and have opened themselves up to deceit and price switching shell games. Wickens automotive does not play those games. We’re guilty of telling it like it is and doing what is fair and correct for not only the customer but the employees and the business itself. That is the only win/win/win situation there should be. As the owner I am guilty of explaining things to people so they get it straight. There are millions of good honest people out there. By weeding out the bad Apples we’ll have more time for them. Company’s Code of EthicsSimply put; Wickens Automotive pledges the following key words in everything we do. Integrity: "Quality means doing it right when no one is looking." Henry FordHonesty: "If you tell the truth you don't have to remember anything." Mark Twain Responsibly: "Few things help an individual more than to place responsibility upon him, and to let him know that you trust him." Booker T. Washington Helpful : "Unless someone like you cares a whole awful lot, nothing is going to get better. It's not." Dr. Seuss
By: ddecubellis
Wickens Automotive
I once read in a book, "When you get established on your own, find a good, reliable mechanic." Brian Wicken was that for my family and me. From driving out of his shop and adjusting my serpentine belt, to yelling at me for not changing my air filter, Brian was always a quality mechanic. He never sugar coated anything, and while some may see him as cold or harsh, his methods were because he wanted to achieve the best possible customer service. They're are countless times he did that for me and replacing him will be very difficult.Brian has since retried and is giving his time to help others. He is a stand up guy and his services will be missed.David
By: Susan G.
Berry's Auto Clinic
As a woman, with multiple cars to keep maintained, I found Berrys Auto Clinic to be no nonsense, professional, and friendly. I trust them to keep all my vehicles in good repair. They are very competent, and honest, also reasonably priced compared to many chain repair facilities.i trust them implicitly to do the repairs needed without all the pressure some places put on a customer, to do more than what's truly necessary. Dave repaired my VW for half what another shop quoted. And it runs great now. What a comfort to be able to trust my auto service provider!
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By: Bunny H.
Berry's Auto Clinic
Absolutely great to deal with! We took a 2007 Tundra in with transmission problems that we thought may top off at $3500. The problem did not cost even half that much. The truck runs great now! We will be using them exclusively for our vehicles, especially since another highly recommended local repair place wasted our time (2 days) and did not even address the issues. On top of that the mechanic was extremely rude!!!The folks at Berry's were professional, courteous, accommodating, good communicators and easy to work with. Thanks y'all!
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By: Akelemecz ..
5 Star Transmission
I would highly, highly, highly recommend 5-Star Transmission & Total Auto Care of Concord to anyone looking for great customer service, quick turn-around and guaranteed quality. This locally owned and operated business not only beat every price around for a complete rebuild of my Chevrolet Silverado's transmission, they did it with a 2-year, 24,000 mile warranty. Thanks Guys!
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By: Gilbert J.
Brother Auto Repair
Brothers Auto is truly the best auto repair shop in Concord! They are professional and will go the extra mile just to serve you with the highest quality work. Everytime I go there they have done something I didn't expect which shows me they care. You will not regret sending them your business, Brother's Auto is the best in the business!!!
By: Rose A.
Brother Auto Repair
This place is so amazing! They are great with their customers and they treat your car right! 100% highly recommend these guys to all our friends! They do not try to ripe you off. Great job on our car! If you see a bad review dont believe it!
By: venusjones
Brother Auto Repair
family owned business. I have been going there for years. They are so accommodating and flexible . In all the time I have been going there the job is always done right he first time . I never have to go back there with the same problem.
By: Bobbie jo B.
Brother Auto Repair
The best place to have your car worked on...I have been there twice in two weeks and they are awesome and great prices!! You will not regret going there!!! They are a family run business and they know what they are doing!!!
By: tjunior2223
Mason's Tire Svc
they have alot of knowledge about tires. He didn't just try to sell what was the cheapest or the most expensive. Was able to tell me what the pros and con on several tires. Made me feel good about my choice.
Tips & Advices
You should change your oil filter whenever you change your oil, that is, approximately every 7,500 miles.
A oil filter is a device that helps remove contaminants from motor oil as it passes through the engine. A pump pushed the oil through the filter where it is strained and goes back to the engine.
High-mileage oil contains special conditioners that are said to help prevent gaskets from drying out and thus preventing leaks. This can be beneficial to engines with many miles on them.
Synthetic oil costs more than conventional oil, but the price is offset by the need for less frequent oil changes due to the oil’s durability.
Tools needed to change your own oil include jack stands or ramps, a wrench, an oil filter wrench, an oil drip pan, funnel, replacement oil filter, and replacement oil.

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