Disney Pet Hospital
Veterinary Clinics & Hospitals
3554 Concord Blvd, Concord, CA 94519
- Mon - Fri
9:00 am - 5:00 pm
9:00 am - 12:00 pm
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We have taken ALL of our dogs here for their entire lives & haven't had a problem until recently. I am so disappointed in my last interaction there. I woke up one morning to find my dog had unexpectedly passed away. We were in total shock. We called Disney who said to bring our girl in & they would handle cremating her. Upon our arrival, a woman came out w/ a black bag to take our dog inside... my fiancé & I opted to take her in ourselves in a blanket brought from home. They take us through the back entrance. We lay her down & before we could full set her down the women says, “Do you want your blanket back?” My fiancé & I looked at each other & said, “well yeah..” & before we knew it she had ripped the blanket out from under her. I had a confused look on my face but ignored it & proceeded to say goodbye to my baby. It was very uncomfortable as they sat there & watched us; zero privacy provided to say our goodbyes. A few mins later, as I we are crying/hugging our dog, the staff brings a dog back into the same room & proceeds to laugh/play w/ this dog as if we were not there. I was so utterly upset as to what was going on. I already felt rushed because she had passed so suddenly & it was a Saturday so they were closing early. To bring another dog back & play w/ them 2ft away from us while we are mourning… I was completely appalled. I am disgusted w/ the bedside manner that I encountered that day. Complete disrespect; no empathy, & no compassion. It was absolutely not what I expected. I thought we would be provided w/ as great of an experience as someone can have given the situation. I understand that working there you encounter these situations often & may become “numb”, but that in no way justifies how they acted. I am a ER RN; I am surrounded by death just as they are & I would NEVER act that way towards someone’s family. Needless to say, we will not be bringing our 2nd dog there to be cremated nor will we be bringing any future fur babies there to receive care.
Dr. Rothe and the rest of the team at Disney Pet Hospital are fantastic! Focused on what's best for your pet, they are a caring and fully equipped hospital, also providing boarding care. I can't recommend them to my East Bay friends enough.
I adore Dr. Rothe, he has been my vet for 20+ yrs and I feel very comfortable leaving my dogs in his care. He is fair and honest and will never cheat you. He truely cares for the well being of your pet and is very knowledgable and up to date on animal issues.
I love the fact that my dogs are not shut away in some room. I know my guys are just at the end of the hall and the door is usually open (love that)--I can rest at ease.
You will love him too.
I love Disney Pet Hospital. Their prices are fair, they don't try to gouge you or push services your pet doesn't need. Their staff is wonderful and caring. You know they are real animal lovers. Dr. Rothe and Dr. Halperin have taken such good care of my cats and dogs. Dr. Rothe saved one of my cats several years ago. They are problem solvers and understand how much your pets mean to you. I highly recommend them.
Dr Rothe is my faveorite vet - I would not take my pets to any other hospital. Dr Halperin is great, too.
The veterinarians and vet techs take the time to talk with you and take great care of the animals they see. There is great compassion for the pets as your extended family members, and there is a great work ethic here.
Getting your pets spayed or neutered? Take them here! This facility does not try and add other unneccessary fees, services, etc. they will recommend a panel before a surgical treatment of any kind on an onlder pet - a worthwhile investment.
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