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10/17/2016
By: Beverly A.
Sears Appliance Repair
The repairman came to check the washer as there was a lot of leakage last week--clear down to base of the garage door. How-ever, I had washed a "My Pillow" in it and wondered if that upset the balance and caused the leak. So I ran another wash just before he came and it drained properly with no leaking. I did feel he needed to check it to see if there was any evidence of leaking. He also suggested checking it and didn't find anything. He did a thorough search, checking everything, plus the washer which is also on the insurance so I was very pleased with his kind service.
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10/23/2015
By: Robert B.
Sears Appliance Repair
Our Serv.Tech Paul was fantastic. This was our 3rd repair call on this problem but this repair man was the most detailed out of the 3. He looked at everything on the fridge and freezer and after about giving up found a problem. He spent almost 2 hours on this call. He removed everything in the freezed and put all the food back in and cleaned up everything . I was very impressed with him. He was very polite and explained everything to us. I would highly recommend them. 5 stars all the way.
09/10/2016
By: Deborah B.
Sears Appliance Repair
The woman who serviced our microwave was very thorough and knowledgeable. She had to spend some time on the repair because there were several things wrong with the appliance and she did even though she had 11 service calls that day. I had another appointment through my home warranty with Sears to repair the range top and that person was also very good. He solved the problem within 10 minutes. It was definitely a 5 star day.
10/15/2016
By: Carole T.
Sears Appliance Repair
The repairman was courteous and knowledgeable. Our repair required a part order. It was ordered and the repairman returned within the settled upon time frame. The dryer finally again can be run on a low temperature. Our appliance was under warranty. I would call the again even without our coverage. Great work. Thank you.
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03/21/2016
By: Frank F.
Sears Appliance Repair
The service was timely and the work was performed exactly as required. The gentleman who provided the service was friendly and courteous.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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