I had a really pleasant experience buying my new car with help from Michael Chavez at MINI of Concord. When I first went to the dealership, I was merely curious about MINIs and decided it was time to drive one. When I told Michael that I wasn't going to be buying that day, he didn't hassle me at all. What a pleasant difference from other high pressure experiences I've had when shopping for a new car! He explained many features of the car to me prior to my test drive. I contacted him afterwards to see if he could find a car with my specs, and he searched the database of the entire west coast on his day off, which I later found out was his birthday. He saved me hours of time after the purchase by programming in a number of things into the car so I didn't have to decipher the owner's manual. And when I couldn't figure out something about the satellite radio activation, he got back to me promptly with the information. I would definitely recommend buying a car through Michael. Great car, great service.
Let it be known, Abraham Seminario is a true badass. Thanks to him and the rest of the Concord crew, my car-buying experience was a great one. Abraham was a pleasure to work with via email, on the phone, and in person. Special mentions must also go out to his brother Sammy, as well as Sales Manager Eric, and Billy in Finance. These guys all went above and beyond to give me a great deal on the car I wanted, a beautiful new Mazda3. Product Specialist Robert even delivered it to me in Oakland. That's like 25 miles. Now that I think of it, I tried to give Robert a tip for the extra effort, but he refused. Really, everybody at the shop was great, and I'd recommend it to anyone who appreciates no-hassle, no-BS car-shopping. By the way, if you're looking for the reliability of a Japanese compact, but with a bit of Euro-influenced styling, I urge you to check out the Mazda3. It's my first Mazda, but probably won't be my last.
I really, really enjoyed working with Michael Chavez at Mini of Concord. I recently bought a 2013 Countryman from him and he took all the stress out of the whole process. He went out of his way to give me the best deal possible — ensuring that I paid over $1000 less than any other quote that I'd received from other dealers. He was knowledgeable, friendly, and professional. He is obviously a man who truly enjoys his job and wants to ensure that he gives all of his customers the best possible service and care. He responded promptly to all of my enquiries in a cheerful and helpful manner. Minis have a lot of options, but he even made what could have been an overwhelming ordering process very streamlined and straightforward, and didn't push any options that I didn't want or require. He is a STAR, to remain so patient and cheery while doing such a detail-oriented job.
Purchased an Audi S5 last week, and wanted to highly recommend Auto Import if you are shopping for a luxury used vehicle. They have a good selection of higher-end used cars. I feel I paid a fair price for the S5, and also received excellent trade-in value on my Infiniti. I was particularly impressed with Ashkon, who made the entire experience hassle and pressure-free. He was straight forward, friendly, patient and knowledgable. He was thorough in explaining everything through out the deal, and fought to get me a low finance rate. I shopped around quite a bit before I made this purchase, and was pretty fed up with the typical, slimy, cheesy car salesmen... My experience at Auto Import was nothing like that. Great experience, all the way around. HIGHLY RECOMMEND!!!
I don't know about the others experiences but mine was top notch. I purchased a 2007 Porsche from them one week ago and the car was everything illustrated in the very thorough online ad. I flew up to the Bay Area in the morning and was at the shop by 11:00. The car was cleaned and detailed waiting for my arrival along with the CarFax report, manuals, CPO warranty documentation, and all keys. In fact the original equipment radio was included reflecting the care taken by the prior owners.After inspecting the car and a test drive we closed the deal and back on the road to Orange County by 12:15. Now, 700 miles later, nothing has come-up to change my impression of the condition of the care and the fair and honest deal I received from Pooian.
Recently I purchased a BMW from Ashkon and Pooyan. These guys know their stuff! I have bought lots of new cars, but this was the first preowned car I ever purchased for myself. I new what I wanted, a BMW, but didn't want to drop 60 large on a commuter. These guys were great to deal with! They had a fair price, they let me take it to another shop to get it completely looked at,they recommended some local businesses to purchase accessories, and even fixed a few cosmetic issues for me after the purchase. Bottom line... I love my car! I will be buying from them again, and would definitely highly recommend them. Why would you spend 60-80k on a new BMW or other luxury car? If you want to roll in style, and save some money, go see these guys.
I have purchased two vehicles from Auto Import so far, and will continue to be a customer in the future. I was very satisfied with the cars (Audi Q7 and BMW 335 convertible) as well as the service from both Pooyan and Ashkon. Both times they went out of their way to get me the car I wanted in the condition I wanted it. They assisted in getting things corrected or fixed even after the purchase. Their customer service is impeccable. In general, use cars do not come with warranties, unless purchased separately. But both times in my experience, Auto Import stood by their vehicles and the guys were always friendly, courteous and helpful. And no other dealer can touch their prices. I highly recommend.
I couldn't be happier with my experience at Auto Import. Pooyan was super nice, very helpful, and he's an all around car expert/enthusiast that you simply won't get with other dealerships. He really cares about cars. Don't believe me? Just look at the quality of car photos posted on the website. That care and attention seen in the photos can also be seen throughout the business. Everything including the online quote, email and phone calls back and forth, test drive, trade-in process, and financing paper work was of the utmost quality and professionalism. Again, I couldn't be happier with my experience at Auto Import and would recommend this place to anyone.