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By: bflandorffer
Northwest Animal Hospital
When I scheduled my appointment, there was a mix up for when I needed it. So I arrived a week earlier than when my appointment was for. However, instead of sending me home, they got my kitty and I taken care of right away anyway. The vet (I believe her name was Kathy) and the front desk clerk where both very nice and prompt in getting us taken care of. The outside of the building and the grounds are in pretty rough shape, but didn't we ever learn not to judge a book by it's cover. To me, customer service trumps aesthetics any day.
By: redwings
Northwest Animal Hospital
The hospital is staffed by a rude secretary. She has been gruff and cold every time I've been there.The building on the outside is in a very bad state of repair: needs paint, gardening major overhaul, the sign is falling apart, the parking lot is very cracked with grass growing up in the cracks, the area is in need of a good sweep up too.The vet I saw the other day was very nice. He is temporary though. The hospital is up for sale. So far the actual care of the animals has been good. That's what matters most.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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