Muetzel Plumbing, Heating, & Cooling
1661 Kenny Rd, Columbus, OH, 43212
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Chris went above and beyond to not only explain what he needed to do, but went the extra step to make some calls to get additional parts needed to solve an issue I had been having in my basement for months. As a single mom, you often feel like you are being taken advantage of when it comes to repairs needed. Chris was extremely professional and even gave me pointers on what I can do on my own. He said if he did his job right, I would never see him again. :) THANK YOU CHRIS!
In the early morning hours of Oct. 19th (1:00 AM) I had my water meter break loose from the main water line in my basement. As the water was pouring in I called Roto Rooter because I used them before for drain work. I explained the problem and they said that they would send a plumber as soon as I had the water turned off from the street. They called back within a ½ hour to see if I contacted Columbus water department. I told them that I was having problems finding the emergency phone number and they looked it up for me. Within 45 minutes of the first call, John from Roto Rooter was at my home assisting me with the problem, John wasn’t a plumber but from the water restoration side of the company. John stayed with me until the water company showed up (2 ½ hours after calling Columbus). Then John called his dispatcher to get a plumber out to assess the problem (4:00AM). Tony (the plumber) said that I could save hundreds of dollars if I was willing to wait until 8AM to get the needed part to fix the water line. I did and by 8:30 AM the repair was completed.John returned and helped me contact my insurance agent and get the paperwork completed to start the water restoration, what a fantastic job they did, the basement never look better. John also contacted ERS, a company that is examining my tools that got water logged.Never having to experience an event of this type before, what a comfort it was having a company like Roro Rooter at your side from start to finish. Great job by all.
Chris D. went above and beyond in his work. He came to repair a leak in the shower drain. He was honest and upfront about the project and price from the beginning. He explained everything that he was doing and provided information about how to care for the drain to prevent future problems. He was courteous and kind, and you could tell he truly cared about providing quality and honest service.
The technician was kind and courteous and appeared to know what he was talking about. I appreciated that. However, I do not appreciate having to pay additional money when I have 2 situations - that the 1 is caused by the first problem. My sink was backed up due to food clog - which fed into my tub (small house) - The tech was able to get the sink unclogged, but said there would be addtl charge if he worked on the tub clog now because it didn't fix along w/ sink. $305. initial and you don't think that's enough money -????????/ Kind of like HIGH WAS ROBBERY! this is not OK with me!I won't use your service againl. - THis is NOT due to the the tech. he was following YOUR procedures.
Wonderful experience. Scheduling was very easy - I placed an online request for service late last night and the technician was here first thing this morning. He diagnosed the problem right away and fixed it very quickly. He was very professional and took time to explain things and answer my questions. It is a relief to know who quickly Roto-Rooter responds and I will definitely call them in the future and refer people to them.
Roto-Rooter and the technician, Matthew 32-1563, did an excellent job responding to my plumbing repair need this past Saturday. My toilet was leaking water from the tank to the bowl due to a worn out rubber ring on the flush valve. An easy job to tackle until I realized the the bolts were impossible to remove after multiple failed attempts. One quick call to Roto-Rooter to describe the problem, and the dispatcher called me back within 30 mins to inform me of Matthew's arrival. Matthew arrived on time and listened carefully of my plumbing issue. He explained what he had to do and informed me of the hourly rate. He completed the repair within the mentioned time frame, and checked for leaks three times before considering the job to be complete. He was thorough, professional, friendly, and knowledgeable. He finished the job on time and he cleaned things up afterwards. Great job Sir! Thank you very much for your help in repairing my plumbing need on a Saturday evening! Greatly appreciated!Sincerely, Thanh
We had a very unusual problem with our plumbing in a medical building. Baumann plumbing worked until the problem was fixed. Very attentive to our needs.
Needed emergency service on a Saturday morning. The technician arrived when he said he would and was able to resolve the immediate problem. Utilized Roto Rooter for the long term fix several days later. Prompt, professional and the price was fair. Highly recommend.
Thank you for the prompt, professional, courteous, service!!!!!!Thank you for the fair price as well!
Roto Rooter completed the job another plumber Bolen Plumbing was unable to complete. It was no problem for Roto Rooted. They were very prompt at handling the problem, and very professional. They also informed me regularly of the progress. I recommend them if you want the job done right
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