Tencza Eye Associates in Columbus, OH with Reviews - YP.com
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01/07/2016
By: Brian M.
Gahanna Vision Center
This place was great! I needed my glasses adjusted and not being a client wasn't sure if they could help me. I walked in and asked, and was helped immediately. The girl helping me was very nice and did a fantastic job on adjusting them to my liking.
06/04/2014
By: Katie H.
Professional Eye Care Associates Inc
I guess I didn't know how great my old eye doctor was until I went to this place. I was forced to switch due to my Health Insurance provider being changed. I visited the Polaris office where I was given a prescription that was WAY too powerful for my eyes (this has never happened to me before in the 13 years I've worn contacts) so I had to return for a second visit. Basically had to give the doctor my old prescription and he went off of that. I was told I would get 20% off my contacts through my insurance, then when billing came around they told me my insurance covered nothing and they had no idea where they read that but it was false. I have never met such rude front desk staff in my life, they act like they would rather eat dirt than answer your questions, and if you ask more than one they have no issues revealing how annoyed they are with you. I'll be returning to my old eye doctor and buying supplemental insurance before I go back to this place.
02/18/2014
By: infiniti1
Image Optical
Westerville office is great - good service, very professional.
12/19/2013
By: Fernando B.
Image Optical
I have never written a review before. When I compliment a business, I do so in person. When I have complaints, I usually keep them to myself. However, this is the one time I HAVE to make an exception. I made my appointment and showed up 20 minutes prior to it, as customary with all doctor's appointments. Image Optical was having a "trunk show". Wine was offered, people chatted, and a vendor was displaying frames. This is typically a perfect setting for me, except for the fact that I needed a prescription for eyeglasses and contacts and prefer my appointment times to mean something. I sat around for 45 minutes waiting. I spent the majority of that time being sold overpriced frames by a man who smelled like booze and cigarettes. Likely because he was drinking and stepped outside to smoke 3 times during my visit. When Dr. Clark finally saw me, I thought the experience would change. Dr. Clark is very personable and intelligent. We chatted about the city, politics, and shared a few stories during my exams. I was very happy with that small portion of the experience. After my exam, I was given a pair of trial lenses, which I'm currently wearing and can 100% confirm are not the right prescription. I was also given a free case and a trial size solution bottle. As I paid my co-pay I was charged $50. The Dr. mumbled to his assistant what the charges were and outlined, it came out to $10 for my co-pay and FORTY DOLLARS FOR A FREE CONTACT CASE AND SOLUTION. As I mentioned at the beginning, I typically don't like to deal with business complaints because it seems a waste of time to me. I left Image Optical fired up. For the past 6 days I have been trying to contact them (unsuccessfully) because as I prepared to order contacts and glasses from a different provider (Lenscrafters) I was told my prescription is written wrong for my glasses and likely the same for contacts. I told Lenscrafters that my contacts didn't feel right and have scheduled a whole new exam with them because of this. I have left 6 messages, stopped in twice during my available times (doors locked) and even tried to reach his Westerville office just to talk to anyone who would hear me. I finally got someone to answer the phone in the Westerville office and she confirmed that my prescription was written wrong, but it was "no big deal" and just "a simple human error". To me, it is my eyesight. I will follow up with a formal complaint to the board now that I have confirmed my prescriptions were wrong. It's really a shame. They have a great space and personable staff, but are completely unethical and incompetent.
07/04/2013
By: cbusshopper
Image Optical
This is the worst business in the history of eyewear. I would never ever ever make a visit here. With all the great eyewear options out there, don't waste your time.
06/13/2013
By: osufan12
Columbus Eyecare Associates
It was my first pair of glasses..ever. I never felt rushed. The doctor explained everything in great detail. I am upset that my 20/20 is no more but they made it easier for me.
08/07/2012
By: allclear12
Professional Eye Care Associates Inc
The care is fine, but they are almost always behind schedule. They also like to change their mind on pricing - you'll get one price over the phone, and a higher one when you go in. Not sure if they just haven't trained their staff, or if it is a larger problem, but we're getting pretty tired of it. A 50% price increase is "just a little bit more" and "still a really good price", and their attitude is pretty much "your problem, not mine" if you point it out. My suggestion would be to go somewhere else.

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