02/04/2015Fire & Ice Heating and Air Conditioning, Inc.
Great job, Fire and Ice!! We are satisfied customers! Roger helped us find a top of the line system that blew away anything that the competition offered for a lower price and even threw in some extras that made the offer untouchable to the other companies. But just as important, was their outstanding customer service; from their phone staff to the installers, we were very impressed! The installers, Bryan and Will, were genuinely courteous and professional and really went above and beyond. We truly appreciated their hard work. They explained the system, what they were doing and why, pressure tested the new lines, and finished every little detail with close attention... Something of great importance to me. Bryan was such a great guy he even helped me move my washer and dryer into the machine room since I just moved last night and they were too heavy for me to squeeze them through the narrow doorway by myself, plus the old air handler was kind of in the way... I wouldn't expect them to be able to do such things with such a busy schedule but since they had a few mins after removing the old equipment and before the new one came in, I asked and Bryan immediately volunteered to help. HUGE kudos to him for going above and beyond and helping us so much. It was a great relief for us to get that out of the way as we are getting settled in our new home.In comparison with the competition in the Columbus, OHIO area, these guys are light years ahead of every one else. Especially that other company whose name I won't mention (hint: shares the name with an appliance store/outlet) with the rude salesman who called my questions "silly" and hung up on me just because I asked for his price list after it took him 6 hours to call me back. With Fire and Ice you get your questions answered promptly and with genuine kindness! Like I said before, they are light years ahead in terms of service, knowledge, honesty, customer service and I personally was not able to find better prices on such high quality equipment..We purchased a Trane XV18 Heat pump and Tam 8 air handler kit with the Comfort Link II 950 stat for the same price that others were quoting much inferior single stage systems. Not only that but looking at the exposed diagrams and pictures that different manufacturers put on their brochures, you can compare and see the quality of the engineering of these high end Trane systems... The materials used and their impressive design makes them the best out there at least in this price range... These things are built tough like an Abrams tank and finished like a Ferrari! Nothing like the file-cabinet-looking things the others showed us... Now, I know that not everything that looks like gold is gold, but to put it simply, these systems are built to last. The others just say they are... You will see that yourself if you compare brochures, or customer reviews online, pictures or whatever you choose. To sum it up, if you want to make a good investment, do it with a company that deserves it and can back it up. Fire and Ice does that like no other HVAC company in the Columbus area.
07/09/2012Air Fast Heating & Cooling
I gave 1 star because zero stars was not an option.This is actually the first review I've ever written for a business.We were connected to Airfast through our home warranty company to fix our broken air conditioner. We were told our request would be processed as an emergency since I am 6 months pregnant, have asthma, and temperature was steadily between 98-102 the week our air conditioner broke. They were to come out the next day. My husband took off work but they never called. He called them and they couldn't guarantee they would make it out that day because they didn't know it was an emergency. They said they would come the next day between 10-2. My husband gave them my phone number (which they already had from the home warranty order) and told them to call both of us. I stayed home the next day to meet them. It was 102 outside and 96 in our home. They were at the house but never knocked or rang the doorbell. They only left a receipt that they were there because my husband didn't answer his phone. They never called me. We expressed our frustration on the 3rd day with Airfast. The office staff was nice but not helpful. They explained a technician would be out later that day between 1-5. They were unwilling to give a smaller time block. Again, my husband and I took off work to cover the hours, only to find out at 4 o'clock that they skipped our house because AGAIN, they called my husband while he was at work and never tried to call me. We asked the tech that called earlier why he didn't attempt to call both numbers and he said it was an issue we needed to take up with the office and he would not be stopping by. Furious and delirious from heat we called the office, they extended their apologies and promised a tech would be out later that day. At 5:30p I still hadn't heard anything, contacted the office to make sure someone would be out that evening, they promised a tech would be out later that evening. By 7:30p we still hadn't heard anything. We contacted the tech from earlier that day who, again, was not helpful, said he wasn't working and would forward my number to the working tech, then hung up.After this, we requested our home warranty company change who they were contracting with. They agreed and sent Airfast an email letting them know the service request was cancelled. The next day (day 4) I received a call from a tech that he was on the way to our house. I was beside myself.This company is disorganized. They are in demand b/c of the heat so they don't care about customer service. They had 3 days to fix our air conditioner and either skipped our house or didn't bother going an extra step...like calling both phones or ringing a door bell (which is common sense, not an extra step to me). Between my husband and I, we took off 3 days of work. We're trying to save time with 1 on the way.I don 't know about the quality of their work, but wouldn't trust them to even make it to your home.
10/15/2011Fire & Ice Heating and Air Conditioning, Inc.
They advertise that they install generators, but they don't. That's because, according to them, "our generator guy quit." So hire another guy, right? Apparently not. "We're making a list of names so we can call you back when we find another genertor person." Yes, very professional, and no tha ks.