12/31/2013Hibachi Grill Supreme Buffet
Let me first a say, that I have eaten here several times since this establishment has first opened and have absolutely loved it. My husband on the other hand is not crazy about the place. This is my 9 year old daughters favorite place to eat and being that it was her birthday, she had her pick on where to eat. Let me say how disappointed I was as soon as I had to stand on a long line to be seated, although there were many empty tables. We were a party of 6, waiting on our 6th person to arrive shortly. One of the specials offered was a birthday meal stating buy 5 meals and get one free. Perfect! Not really, once our turn arrived to be seated my husband asked the teenaged girl who handled the seating, of the birthday special. She informed us sure we were eligible for the deal. Did we have I.d for proof of d.o.b, where we explained she was 9 and has no I.d. she asked for her birth certificate! My husband replied with a laugh, surely she was kidding. She was not. After her explanation of, she only works here she doesn't make the rules, management does, we should have left. So I asked to speak with the manager. But for my daughter's sake, we stayed. We state its her birthday, can we have the pretty flower brought out to her as she was sung Happy Birthday. Sure was the reply. As we were seated the little 25 year old manager asks what's the problem, where I question him about the birthday deal. He said it's normal and they have done it before and apparently many have produced birth certificates. In fact, I am the only person to complain about how idiotic of a request it is. Really? I don't think so. Is there no such thing as patronage or customer service? It was $6! His cocky little attitude almost got my water dumped on his head. Still we stayed. We asked the server a question and were immediately corrected on the prunciation of her name. Sorry Cazzie because Cassie is so unusual.At this time our 6th party member arrived. Although I asked for 6 waters, we received 5. I ask the waitress for another water and she hands me my husbands water where he had just gotten up to serve himself. I had to tell her we needed an additional water. The selection of food was scarce, the eggrolls and wontons were old and hard. The food was subpar. I had to remind them of my daughter's cake and when it was brought out it was some pieces of desert from the buffet with grapes. I did appreciate the waiters effort. Once we left, the manager acted as if he didnt even see us. I will NEVER EAT HERE AGAIN! Especially when its run by obnoxious adolescents who were quite lucky I was on my best behavior. Sincerely Jessica Rosa, the short curly haired Puerto Rican woman who almost opened a can on you!!
03/25/2013Hibachi Grill Supreme Buffet
On today, I and my family went to Hibaci on Auburn Ave, in Columbus, Ga. Our son is autistic. He has aspergers with ADHD. He's 3 years old and is all boy. We have been to Hibaci on a many of occasions and had fallen in love with the place, until today. We had been there for a while and our son had done very well up until the time we were all settled, full and eating dessert. Like Lil Jon says "YEAH", our son would get vocal here or there but once again, he was quite the "big boy" for the meal until we got to eating our ice cream. He wasn't fussing, fussy, crying or anything like that. He was enjoying himself and was very happy but yes, when he was, he was loud, not long, loud. The matre d came by our table and signaled for us to quiet him down so we did, almost. He would still do his yell but the octive was much lower and yet, we still tried to get him to quiet all the way down. Before we were successful, the matre d returned to our table and straight asked us to quiet him down. I tried to explain to him that our son was autistic and to just give us a lil time but he was quite firm in his desire to have our son quiet. I told the matre d, "give us a few minutes to finish up and we'll be our of your hair". This satisfied the matre d and he left our table. I, on the other hand, felt my spirit drop and proceeded to pack our things to leave. I and my family have never been embarrassed or ashamed of our special child and today is no exception. We make no excuse for our lil man and we are so proud of the progress he's made in the short time we've had since discovering he has aspergers but today I wanted to cry. We have been to Hibaci a many of times and have never had a problem with being there so this really got to me. Yes, Hibaci on Auburn Ave, in Columbus, Ga. has lost some customers. I know that the lost of our little money will probably mean nothing to them but this stance means everything to me and my family.food - SUPREMEservice - SUB PARmanners - SUCKS