12/31/2013Hibachi Grill Supreme Buffet
Let me first a say, that I have eaten here several times since this establishment has first opened and have absolutely loved it. My husband on the other hand is not crazy about the place. This is my 9 year old daughters favorite place to eat and being that it was her birthday, she had her pick on where to eat. Let me say how disappointed I was as soon as I had to stand on a long line to be seated, although there were many empty tables. We were a party of 6, waiting on our 6th person to arrive shortly. One of the specials offered was a birthday meal stating buy 5 meals and get one free. Perfect! Not really, once our turn arrived to be seated my husband asked the teenaged girl who handled the seating, of the birthday special. She informed us sure we were eligible for the deal. Did we have I.d for proof of d.o.b, where we explained she was 9 and has no I.d. she asked for her birth certificate! My husband replied with a laugh, surely she was kidding. She was not. After her explanation of, she only works here she doesn't make the rules, management does, we should have left. So I asked to speak with the manager. But for my daughter's sake, we stayed. We state its her birthday, can we have the pretty flower brought out to her as she was sung Happy Birthday. Sure was the reply. As we were seated the little 25 year old manager asks what's the problem, where I question him about the birthday deal. He said it's normal and they have done it before and apparently many have produced birth certificates. In fact, I am the only person to complain about how idiotic of a request it is. Really? I don't think so. Is there no such thing as patronage or customer service? It was $6! His cocky little attitude almost got my water dumped on his head. Still we stayed. We asked the server a question and were immediately corrected on the prunciation of her name. Sorry Cazzie because Cassie is so unusual.At this time our 6th party member arrived. Although I asked for 6 waters, we received 5. I ask the waitress for another water and she hands me my husbands water where he had just gotten up to serve himself. I had to tell her we needed an additional water. The selection of food was scarce, the eggrolls and wontons were old and hard. The food was subpar. I had to remind them of my daughter's cake and when it was brought out it was some pieces of desert from the buffet with grapes. I did appreciate the waiters effort. Once we left, the manager acted as if he didnt even see us. I will NEVER EAT HERE AGAIN! Especially when its run by obnoxious adolescents who were quite lucky I was on my best behavior. Sincerely Jessica Rosa, the short curly haired Puerto Rican woman who almost opened a can on you!!