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01/12/2017
By: Frank R.
Xpress Road Service
Thomas Nipper of Xpress Road Service is the consummate professional and a great human being! I had just pulled off the interstate to get gas (I was on ā€œEā€), when I realized I forgot my debit card at home. I also didn't have any cash on me, and being as far away from home as I was, I had no choice but to call roadside assistance. Thomas was dispatched to my location. He got there quickly and provided me with the fuel I needed to get back on the road. Thing is, I didn't pay him! I had a relative's card number, but without the actual card, I couldn't make the payment. Thomas got me the gas anyway. All he asked for in return was that I write him a review ā€“ and I gladly obliged. Service and generosity of that caliber are extremely rare nowadays. If you need roadside assistance like I did, Thomas Nipper is who you should call! Thank you again, Thomas!
04/17/2016
By: Jackie C.
Xpress Road Service
Xpress Road Service did a great job for us. My Son was traveling from Florida to Chattanooga, TN. pulling a bass boat. A bearing went out on the trailer wheel. Xpress Road Service was very fast to respond. They had the trailer bearings replaced and him back on the road in short order. They did great work and the charge was "very reasonable". I will call them again, for sure if needed!!!!! Great service here folks!
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02/05/2016
By: Kameelah J.
Xpress Road Service
Thomas was awesome! He was punctual, considerate, and his flat tire service was impeccable. He said yes when other businesses turned me down. When he saw that my spare was flat, he followed me to a nearby service station and even paid for the air! Simply amazing. Thank you, Thomas. I'm seriously telling everyone I know about your business. Yours truly, On the road again.
02/05/2017
By: Charles B.
Columbus Towing and Recovery
Very dependable. A special thank you to Debbie for all her help. If you need it hauled or crane service, look no further, this is the only call you will need to make.Thank you for your help, concern and speedy service.Charles Blythe Co. Trenton, NC
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08/03/2016
By: Alexis T.
Mr. Big Tows
Hands down the best company to get a tow from in Columbus. Fast. Reliable. Quality service from professionals. The least I could do is write a short review for this business for all of their help. Definitely recommended.
04/15/2016
By: Bob F.
Xpress Road Service
Thomas was the guy that came out to get my keys unlocked from my truck. Let me tell you no lie it took him under 1 min .. Crazy fast. Im glad he's on the good side. Also he was nice to talk with. GREAT SERVICE
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11/30/2015
By: Cecilia P.
Mr. Big Tows
Jason provided excellent customer service! He arrived in a timely manner, he was friendly and professional. My vehicle was towed to the destination without a problem! Highly recommend this company!!!
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01/07/2016
By: Chris W.
Columbus Towing and Recovery
Amazing service. I caught a bad break and these guys were called to tow my car. Wound up giving me a ride to the tire shop so I could get back on the road. Thanks y'all!
10/08/2014
By: Elizabeth H.
Mr. Big Tows
Excellent work and customer service! Highly recommend!
03/20/2013
By: rolltidebama
Mr. Big Tows
Friendly, clean, fast service at any hour.
Tips & Advices
Yes, most roadside assistance coverage plans offer towing services. There might be certain restrictions, however. For example, the plan may only cover towing services for a certain number of miles. Drivers should check with their providers for details.
Which cars are covered depends on the roadside assistance provider. AAA services are available to members and not specific to any vehicle. As long as members pays their dues and have their membership card on hand, they can use AAA for someone else's car. Generally, auto insurance plans cover the car itself, not the driver, so people can't use their roadside assistance for another. However, details vary between providers, plans and local laws. Drivers should consult with their insurance providers to see whose cars are covered.
Roadside assistance coverage varies depending on the provider. However, they generally include:
  • Tire change
  • Battery jump start
  • Towing services
  • Locksmith service
  • Minimal mechanical labor
  • Delivery of oil, fuel, batteries or other parts
If a driver has a flat tire and no spare, roadside assistance services can deliver a new one. However, these services will not pay for the cost of the tire. That will be the driver's responsibility. Based on the location, some will tow a car to a tire dealer.
Most roadside assistance plans offer gas delivery and service. However, clients are generally responsible for the cost of the gas.

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