I can’t say enough good things about our experience buying a mattress from Jim at A Goodnight Sleepstore. When my boyfriend and I first walked into the store, we had the vague idea that we wanted to upgrade our bed but we were nowhere near ready to actually make a purchase. We were immediately relieved at the relaxed nature of the salesperson, Jim, who made us feel attended to but not at all pressured, answering all of our numerous questions while also giving us plenty of space to explore the many options in the store without hovering over us. We didn't purchase our new bed that day…nor any of the next three times we visited the store. It took us several months of debating before we settled on making a purchase; throughout the entire process Jim was helpful, patient and accommodating—he never made us feel pressured and was extremely gracious in answering our many questions. In the end, Jim went far above and beyond the norm to customize the perfect mattress/box spring combination for us. We ultimately settled on a special order mattress that fit our preferences perfectly but wasn’t one of the models on the floor. Jim had the idea to switch out the box spring that came with the mattress for a different version to accommodate our budget—thanks to Jim we were able to get our ideal mattress and stay within our budget, he even threw in a few additional perks. The terrific customer service extended even after we made our purchase—when we found that our frame was creaking a little, Jim sent a crew out the very next day to fix it for us at no cost at all. We are delighted with our purchase with the entire experience. I can’t say enough good things about exceptional customer service we received from Jim throughout the entire process. A Goodnight Sleepstore is the place to go!