07/23/2014Columbia Property Management
Overall, a very unprofessional company. I am giving it two stars because everyone I talked to at the company was nice, but if you ever need anything from them you will have to stay on top of them to get it done. If you have a simple request, there is usually only one person in the entire office who can help you, and they will usually not be there when you call the first time. Very disorganized, and there does not seem to be much communication between staff.They are pretty slow on maintenance; there were things we noted as broken when we moved in, and they never sent anyone to fix them. (They did call several months into our lease to ask if anything was still broken, and still never sent anyone). My air conditioner went out a couple weeks after I moved in, and they sent someone out twice just to tell me that it was broken and needed to be replaced, and then it took several days to actually replace it. I understand that it might take a day or so to get the unit, but I was unable to stay in my house for a week and my rent was not prorated (I did contact the owner to ask about this; instead of answering me she told me that I had a balance due on my account and referred me to someone else. I did not, in fact, have a balance due-- so obviously I got the run around there). The other problem is the security deposit. You will have to put down a security deposit equal to a month's rent, and if you leave your house in good condition you will be lucky to get half of it back. They charge ridiculous amounts for small things. For example, we were charged $15 to replace the air filter. I chose to rent from this company despite reading bad reviews because I loved the house and was running out of time. However, I will definitely not be renting from them in the future.
I relocated from form North Carolina to South Carolina and was My experience with Turner properties is that I found homes that I wanted to rent due to relocating for a Job. I went I initially called I was told that the house would not be ready until two week later so I decide to drive down and see the location of the house, all the blinds were up and I was able to look in the house and like what I saw. So I submitted the application and was accepted about 3 days later.What I didn’t understand is that I was charge an addition $75.00 on the security deposit with a 770 credit score. Then after signing the lease without seeing the house I called and asked if I could just view the house, and was told “No”, because the code to the lock box had been changed. Then I asked if someone could just take a 1 hour out to show me the house that I already put a $2179.00 deposit on and was told that they lack the staff for that. Which I thought was very unprofessional. The finial issue I had was that a $20.00 fee was added to my account for the return of the lock box that I didn’t put on the house. Also I was told that any damages to the house that I fine I could upload the pictures to my document and that turn out not to be true. As far as the house I’m very happy with it so far, but I only been in it from 12/09/2016. And only had minor issue stains on carpet, scratches on flooring, we had to replace the float in the toilet so it would stop running. Broken faucet sprayer and a really bad patch job with spackle throughout the house. Now I see why they say the house are rented “as is” after they get your deposit. Almost forgot I was offer a $5.00 Starbucks gift card for a good review.
04/21/2014Salters Property Management Group
Month after month I have to inquire where my rent money is. It gets worse each month. I call and call and always get an excuse or we will call you back with no call back. Last month I emailed them twice and never got a response. We eventually got the money, but no aknowledgement of my emails. I give them 2 stars only because I do feel that the tenants may get better response than we do as the homeowner. We have been contacted about repair requests over the years and are updated on mid year inpections. This company might be okay to rent from, but I would not recommend to home owners. Lately, I always get the rent money around the 3rd week of the month (after my mortgage late fees hit). Rent money is supposed to be paid out by the 10th, per Salters. Today is the 21st, and they have not paid us on 2 homes.