I had fairly high expectations of this store due to my dealings with the newly opened branch in the lowcountry. I arrived this morning about 30 minutes after the store opened. I was disappointed to find that there were no available complete uppers in the store because that was the main reason I went. I do understand that it can be difficult to maintain stock of certain items at particular times of the year. I was asked 3 times if I could be helped while I was stooped reading labels on packages, however, when I was standing at the counter waiting to be helped, it seemed that all of the employees were occupied (some with customers, but most not). I was quite shocked at how many items were not stocked on the shelves. Two items I came for had to come from "the back." Obtaining these items proved tricky for the employees, but after two trips to "the back" and three separate occurrences of me asking if the items had been obtained, I was finally able to take the items in-hand. It seemed as though the staff had a difficult time working together. When it came time for me to check out, I brought my items up to the counter and waited for several minutes while the staff seemed to be huddled around one customer at the counter. Finally,I asked if I could be helped as a staff member passed by the register, and at my request, he was very willing to help. I took note of the time and realized that I needed to hurry as I had spent more time in the store than I had planned for and this was an out-of-town trip for me. In the middle of scanning my items, the staff member seemed to get distracted and diverted to a conversation with another employee. Normally, I wouldn't have minded, but I happened to be in a hurry today, and it was a bit rude. In summary, due to the lack of cooperation between staff members/ sub par customer service and poorly stocked shelves I do not believe I will be revisiting the Columbia store. I still appreciate the fair pricing, and will probably revisit the Blufton store and continue to shop at Palmettostatearmory.com.
Over the last few months, processing time has been horribly slow, and Customer Service almost non-existent. My last ammo order took almost 4 weeks to arrive, while the entire time, the order system showed as PROCESSING (even though they charged me for the order). An order last week was never confirmed but they were fast to charge my credit card for the order again. After a week of no communication from them, I sent an e-mail to CS yesterday to cancel. They informed me that I could only cancel by phone, so this morning I waited on hold for 15 minutes to cancel. They actually did get to me, and were very nice. They cancelled the order and are supposedly refunding my CC in full. We'll see how long that takes, but I won't be doing business with PSA anymore. Bud's and MidwayUSA will get the rest of my online ordering business from now on, because IO can trust them both to be prompt, keep me posted on the status of the order, and deliver on time without marking prices up to the stratosphere. Too bad PSA, you seem to be losing a lot of loyal customers.