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(573) 445-3660

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Website

421 N Stadium Blvd, Columbia, MO 65203

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Regular Hours

Mon - Sat

10:00 am - 9:00 pm

Sun

10:00 am - 7:00 pm

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  • Hannah K.
    Details
    Overall
    Service
    03/18/2017

    I went to this Gap location to buy some jeans, and the manager was very helpful. I was looking for a specific color and style and she helped me find it. However, while I was in the fitting room, an employee came in, rapidly knocked on the door of the fitting room that I was in, didn't wait for me to give a response (even though the door was closed and I had some things on the floor), and then she opened the door. A customer was standing right next to her and I was only half clothed. She proceeded to laugh at me and say "oops" in a very sarcastic voice. And then she shut the door without apologizing. I was very shaken by the situation and went home in tears because I was just seen by two people in my underwear and felt very humiliated. My roommate called them and told them what happened. The manager tried to argue that it may not have been intentional, but I know it was because this girl (named Mary) is my boyfriend's ex. My roommate made this clear to the manager. I didn't see her when I first came in and afterwards I was still very cordial with her, even though what she did was obviously intentional and just meant to humiliate me. I doubt anything will happen to her and she probably won't lose her job. I am definitely going to call Gap when I am more calm and can explain my story better, hopefully something will come out of it. I just can't believe that she would breach protocol and invade my privacy because she knows who I am...and probably doesn't like me. Very unprofessional. I feel very violated and humiliated. This is probably a situation unique to me, and does not reflect the character of this Gap location as a whole. Overall, the other employees are very polite and helpful.

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