I have had excellent service with Bestway. Prior, I was with a well known company for years. The costs kept going up and up. Not unusual, but from $35 to almost $120 in 8 years! Enough was enough. What tipped it for me was adding a fuel surcharge that always went up and never down. There was never, ever a justification in writing as to this fuel surcharge that was in the end pure and simple gouging.So I sought out and found Bestway. Excellent Customer Service from the start. They supplied two cannisters which increased my capacity by almost 40%. And my bill was cut by 60% from the prior company. I have had opportunity to watch the gents who provide the service and they are very fast and efficient. I have been very, very pleased with Bestway in all respects and today as I pay my bill was compelled to write a review for them. Oh, and that they are a locally owned service is also a huge upside as well. My father became a customer as well and is also pleased. I am a real customer who rarely writes reviews but in this case, Bestway is deserved of high marks. Flat out cutting my bill by as much as I did while gaining MORE capacity... yes, top shelf service. Also also... I learned they have an incentive program for their drivers that I find most excellent. I like the fact that I can express my in this case positive opinion that can make its way to the dirvers and have a positive impact. Well done on this too.
I just read the reviews and can hardly believe some of them. We have lived in Colorado Springs for approximately 40 years and since my husband is a home builder, we have moved around a bit. Some areas were not serviced by Bestway and we also have about 20 rental properties which are not all serviced by Bestway. So I do have comparisons and I have nothing negative to say about them at all in all the years that we have used them. Even though we live in Black Forest and can get some nasty weather, our trash is always picked up on the scheduled day and usually around the same time. The driver is as nice as he can be and even has helped out by carrying some large bags of pine needles from the side of my home to the truck. Both the regular trash and recycle trash drivers have always done an excellent job with being on time and never leaving any trash behind. In addition, whenever I have called into the office, I have never had anyone rude; they have always been helpful. I don't normally write reviews, but when I read these, I felt I needed to. I would highly recommend this company over any other disposal company in Colorado Springs.
I initially chose Bestway for their recycling options. The trash service was inconsistent at times. Sometimes there would be trash strung out everywhere or the outside of the can would get excessively covered in smelly liquid for a few weeks and I would have to clean it but most times the service was good enough (reason for 2 stars). However, customer service was definately bad every time I had to deal with them, including the customer service management. Like the other reviewer, I was told that I could not receive a refund if I was cancelling to switch to a different company. I was suprised by this and when I simply questioned it I was treated poorly by customer service. In fact, if the company that I am switching to doesn't work out, I will not be going back to Bestway, not because of the minor trash pickup issues, but because I do not want to deal with their customer service people again.