Being a female as well as with the negative reputation that car dealers have, I was extremely apprehensive about purchasing a vehicle by myself. While, shopping at other dealerships, I ran into a large number of sales people that completely validated my apprehension. However, I was pleasantly surprised while working with Timothy Cochran at Pike's Peak Acura. If possible, I will always purchase all future vehicles through him and will highly recommend him to any friends looking to purchase a vehicle. My experience is as follows: I was extremely upside down on my lease of a Nissan Pathfinder and was interested in purchasing a Nissan Maxima that they had on the lot. From the first minute I met Timothy, he never gave me a sales pitch or influenced me in any direction. He knew that I had done my research and was an educated consumer so he didn't try to mislead me in any way. The bottom line is that I realistically couldn't afford a Maxima, given my upside down lease situation. Truthfully, Timothy probably could have easily convinced me to purchase the Maxima, which I clearly couldn't afford, in order to get a higher sales commission. Most sales people would have pushed me into a high payment with no regard toward my financial needs. However, he leveled with me and told me based upon my financial requirements, I really couldn't afford it and he'd show me cars in my price range. In the car business, time is money yet he spent 3 late nights letting me drive practically every car on the lot (I knew the test drive route by heart) and never got frustrated with me or made me feel like I was wasting his time. He really took his time to get to know what my needs were as a customer so that he could be the one to find the car that I wanted. On the 4th night, Timothy found a beautiful '03 Honda Accord that exceeded all of my requirements, needs and wants! During negotiations, I truly felt that he was on my side! I know it sounds naive but its absolutely true. I ended up getting a fantastic deal! It's been several weeks since I've purchased my Accord and Timothy still follows up in regard to making sure that all of the stipulations of the deal are met. He didn't just drop me as a customer the minute I signed the papers and drove off the lot. Timothy didn't act like a stereotypical car salesman... he truly EARNED my business from start to finish and I'd highly recommend anyone to go to Pike's Peak Acura and ask for Timothy. In my opinion, you'd be stupid to buy a car from anyone else!
Everything about our experience with Fogg's Auto far exceeded our expectations. First off, they are not just for Porsches (although that is what they specialize in). Our Toyota Sequoia was hit by a deer; we had to have the front passenger fender replaced, as well as the hood & door repaired. Even from our first visit to get an estimate they already began exceeding our expectations. After the deer incident, the passenger door wouldn’t open (we had to climb through the driver’s side). Without us even asking, Fogg’s volunteered to quickly pop out the bent metal so we could at least open the passenger door. They did this for free. This was the 4th place I had gotten an estimate—no one else offered to do this. Just that step made me pretty much sold to be their customer. The repair estimate from Fogg’s was reasonable and in-line with the other shops (even slightly cheaper than a couple). We decided to self-pay for the repair to avoid our insurance going up (although they would have worked with our insurance if needed, too). The process of getting it repaired was flawless. The drop-off was fast and the project was complete when they said it would be. The repair itself is beautiful. You would never know anything happened. Their paint work is amazing, as perfect as you would expect from a place that works on high-end cars. Fogg’s has an obvious attention-to-detail, getting all the details just right on the hood, fender and door. In fact, when we went to pick up the car, I noticed an employee walking around the car looking at their work, just doing one final check to make sure everything was perfect. Fogg’s also did a beautiful interior / exterior detail of the car. This might be typical for auto body shops, but it was a nice surprise for us—especially because we have young kids and the car was quite a mess inside! Everyone at the shop was extremely friendly and easy to deal with. Lastly, being self-pay, they even came in under-budget by a couple hundred dollars. As I said at the start, Fogg’s is a rare find indeed, and exceeded our expectations in every way. They have a customer for life and I will be referring as many people as I can there. Thank you, Fogg’s, for such a great experience!
I came in looking for a used BMW, Lexus, or Mercedes. A certain BMW was on my mind though as it caught my eye online. Josh approached me right in front of the dealership after I parked. He knew of the vehicle I was looking for. After asking me what it was that I liked about the BMW he mentioned a few similar vehicles that he had in stock that were BMW and Lexus, including two that had just come in and were parked behind the building. He even mentioned Mercedes, but shortly, and I found out why later. He asked me why I was looking at those vehicles and then narrowed the field for me, although he did offer to show all the cars and let me drive any amount. He was able to give us fuel ratings, reliability ratings (he even quoted the companies that he used!), and told us about personal experiences and why some vehicles were traded in. He did present some Acuras to us, they had beautiful interiors but the exteriors weren't as cool for those years, but he never pushed us into any brand or make us buy. We were very happy. Once we discussed the numbers he cut right to the chase, made us comfortable, took care of our financial concerns, and showed us the invoice for the BMW (in addition to our research we were doing from our phones concurrently). Once we made a deal he was very excited and even brought his manager out to shake our hand. Finance treated us with respect and gave us good options for extended warranties, and the detail department presented the car to us totally clean. Josh even went so far as to take us back to service and introduce us to their manager who told us he would take care of us personally in the future. We did make the dealership give us a discount on an extended inspection, which they gladly gave. Josh and a tech even took me back to the bay to show me firsthand there weren't any leaks, which had been a primary concern. Josh was awesome. Go to this dealership because they were fair and it's a nice place, then see Josh because he's not stereotypical sleazy. He's a young guy that cares. I don't know if it's because of him being kind of new, his Southern upbringing, or parents, or his college/previous career experience that built his manners, but he'll make you happy.
We met Josh outside the dealership on a Sat. Even though it was cold he was standing outside in his suit apparently undaunted. He met with us immediately and was very polite. He hurried us inside and offered us coffee, hot chocolate, and soda. After we were comfortable and had exchanged some small talk he asked what he could help us with. We wanted to see the 2014 MDX and he showed us one inside the showroom. He was extremely knowledgeable about the vehicle and walked us around telling us everything from how it was built, to all the seen and unseen features. Also impressive was all the anecdotes and quotes from third party sources he had readily available about the performance of the vehicle. He was full of stories! We just talked and enjoyed ourselves, and he gave us a nice book to remember all the info he gave. He offered us a drive which was important for this visit, He even let us pick the color for the test drive. We told him we wouldn't buy the first day as soon as we started, and he never pushed us. He did offer some financing, leasing, pricing options to try and "entice" us, in a laughing way, but we stuck to our guns. We also appreciated that he introduced us to his manager so we knew who we'd be dealing with, possibly. We knew from our research that the MDX is awesome. So we went back on Monday and asked for Josh again. He promised us honesty and simplicity, and we received that in negotiations. We knew the vehicle's price and so had some smaller factors we wanted deals on. Josh worked with us and we got what we wanted! He took his time before and after we visited the finance office telling us about all the Acura perks and extras we received with a new vehicle (there's A LOT), including how to work our phone, navigation, and the Aha for online. We racked his brain and have been back 3 more times and he's stayed with us. Plus, every time we visit he gives us a car wash and quick interior clean. We bought Acura because they are the best and don't inflate prices. We will always work with Josh because he was raised right and cares about people. And I wouldn't want to disappoint him, haha.
I just bought my 2nd truck in less than 2 years from mile high. they were the only company that didnt lie to me on the phone just to get me in there. I just finished bankrupsy, and didnt have much to put down, and needed a truck for my buisiness. I talked to many dealerships, and told them upfront on the phone my situation, and they all said "no problem, we'll get you a truck". they were all liers, and either turned me down after I went in, or tried to put me in a junk truck i wouldnt either consider buying. I talked to the guy i bought my first truck there from, his name is bill. HE is now a manager, so i worked with him and a salesman named jesse. told them exactly what i needed in a truck, how much i had down, and my credit situation. for having bad credit and not a lot down, i knew i was asking for a lot. took them a couple weeks, but i got a call from bill telling me his boss was at the auction and found the perfect truck for me, and the bank could finance it for me with what i had down. they called me as soon as it got there, i went and drove it and said lets do it. i thought since it was 8:00pm and they were closing, it would be the next day, wrong! both bill and jesse stayed until 10:00pm to finish the deal and get me my new buisiness truck. no other dealership would do even a quarter of what mile high will do to get you in a GOOD vehicle that you can afford, reguardless of your credit. I wont even think about going anywhere else for my future vehicle purchases. thanks again. Very happy customer, Shane
In August 2011, I bought a 2007 Chrysler PT Cruiser from the Mile High Car Company in Colorado Springs. This was my first time buying a car, and the process went smoothly thanks to the outstanding service and professionalism of my dealership representative, Mr. Jesse Barrios. Mr. Barrios let me look around at the cars on the lot, allowed me to take me time, and when I settled on a vehicle, he showed me through the car’s features, answered all of my questions fully, and kindly escorted me on a test-drive, showing me more features in the car as we drove. After deciding that I wanted the car, Mr. Barrios listened to my reasons and helped me arrange a plan for down-payment (I would like to also note that he didn’t stop until I got the best possible monthly rates, as well as insurance rates). He helped walk me through the paperwork (NOT rush through it), continued to answer whatever questions I had, and even had the car washed and fueled before giving me the keys to drive off the lot with it. Among the qualities Mr. Barrios displayed was real professionalism, politeness, intelligence and, above all, sincerity and patience. If you’re looking to purchase a first-rate car, truck, or jeep in the Colorado Springs area, I personally and geniunely recommended the Mile High Car Company at 1480 Ainsworth, where you’ll find great vehicles, with great service from people like Jesse Barrios.
It is sad to see all these nonsense reviews on not only a great person but an honest one as well, I recently relocated from Southern California; and let me tell you what dealers charge an hour independent shops in So Cal charge even more. So that customer writing the bad review saying Ron is over priced! ! ! ! ! ! ! I'm here to tell you his hourly labor rate is far more competitive than most independent owned shops . I can honestly say he is a man with good core values and ethics. I have a 2009 Chevrolet Silverado with 91,000 miles I price around all of Colorado Springs dealer, national retail chains trying to find the best deal for a 90 k service and it varied from $950 to $1,750.00 and Ron was able to do the same exact service the dealer was gonna charge me $1,750.00 Ron only charged me less than $800.00 needless to say I have found my automotive repair shop that exceeds the service and knowledge I use to get back home. Keep in mind the car garage that use to service my vehicle's he had more than 35 years in the industry. P.S. Ron please continue to provide that great service and excellent pricing don't let these computer trolls with all the liesthey are posting discourage you from providing that honest and excellent service You are providing Great Job Ron! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
I was in need of some auto service work, and was looking for a new, HONEST automotive shop with mechanics that I could trust to only fix what needs fixing (I need my car fixed to get back and forth to work....Not to qualify for the Daytona 500). I was tired of getting some massive unsatisfactory bill of health report back on my car from the bigger auto shop repair chains each time I was in for an oil change or corrective maintenance issue, and I decided to try my luck at All Around Automotive as per the mention of a friend.Personally, I don't think you ever really want to be on such good terms with a repair shop that you refer to it as "my repair shop". If your there often after the work and maintenance they do, perhaps they are not doing their job. With the experiences I have had with my vehicles, I will no longer take a car, and RV elsewhere for service.The salesman and the mechanics are extremely honest, and treat you like family. They understand that most people are just looking to get back on the road. They are confident in their work, living up to their standard. They have ALWAYS gone the extra mile for my families automotive issues. Check them out, especially if your leery of the aggressive sales auto shops and service chains. These folks will insure your satisfied and not empty your wallet!
Went to Carmax to get a used Chevy Avalanche but before we got it my wife found another one with less miles at Pikes Peak Acura. Went there with a lot of trepidation as we hate buying cars and thought it would be a huge hassle. Carmax was our limit because of their no-hassle approach which we love. Anyway we went to PPA just to look at it. we called ahead of time and Paul met us there with keys in hand. He was very passive and just wanted us to check it out and go for a ride. asked for my drivers license which is standard but didn't push a credit app or any other paperwork at us. We ended up agreeing that this is the car we want and after some minor haggling, the wife, we ended up signing. Paperwork was quick and painless and Steve in financing helped us tremendously . we were in and out in about an hour and a half at the most. I got the truck home and expected that underneath the awesome detail job we would find all the stuff they missed....WRONG! the oil was recently changed, the air filter is brand new, and the truck was thoroughly gone over. We will be back to them in a year for our next car to replace our other lease. It's nice when dealers don't act like dealers and true professionals. If you go, check out the Viper in the showroom. not affiliated with them at all, just really happy!