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By: Emm J.
Penrose-St. Francis Health Services
Two years ago I could not say PSF was an excellent choice when having to visit the ER. In fact, early this year they did not have the caring, efficient and personable staff we encountered this evening at their ER. Jam packed busy, total chaos hitting them from every direction and yet they treated my son with above average consideration; smooth, well handled and friendly. Thank you to the nurses and medical team there for providing such comfort to us during a stressful time.
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By: Susan F.
Cedar Springs Hospital
The staff at the PHP program were a great help to me. From the intake to my discharge 6 weeks later. I would highly recommend this facility to anyone who is need of help. Aaron,Bonnie ,Tammi and the rest of the staff I thank you all. S.F.
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By: Liz F.
Penrose-St. Francis Health Services
Very clean, staff extremely nice and ready to help. Had surgery here and was treated great by everyone. The food was good too.
Tips & Advices
Many hospitals have their own websites that include information about services offered and how to contact personnel. But you can also search online, in the phone book, and through health and medical-focused review websites.
Medical service prices vary according to the hospital, the type of procedure, and many regulations. The price that a patient actually pays will depend on their insurance coverage policies. If they do not have health insurance, patients may establish payment plans with the health care provider directly.
Most Americans older than 65 are insured under the Medicare program for emergency hospital visits and basic medical care. Whether you are about to turn 65 or already have, you should familiarize yourself with the Medicare program and the benefits it provides. Medicare can work in conjunction with a workplace or other private health plan. Seniors should also take the time to establish legal documents concerning future medical care and end-of-life procedures. These include a living will, advance medical directive, and related documents.
Visitation rules vary by hospital, but in general, any biological or legal family member of a patient is allowed to visit them at an appropriate time and at the patient’s discretion. Friends are typically  allowed to visit at the patient’s and their caregiver’s discretion. A patient may also designate a support person to make decisions on their behalf regarding visitation.
Ambulances are driven and staffed by medical professionals who will transport patients to the closest hospital that can provide the specific services needed. Some hospitals specialize in certain types of emergency care - facilities that specialize in trauma, heart attacks, stroke victims, and children are a few common examples. The patient being transported has the right to request a particular hospital, but the ambulance personnel may refuse this request if they have reason to believe treatment is required as soon as possible. Paramedics may require you to sign a waiver before transporting you to a hospital that you request.

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