Lane Mitchell Jewelers
102 E Pikes Peak Ave, Colorado Springs, CO, 80903
3510 Galley Rd Ste 105
JewelersJewelers-Wholesale & Manufacturers
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Do not shop here; I've never experienced worse customer service in my life. My husband and I came to Zerbe to search for a ring and received very helpful service from the gentleman on the floor. He offered to have my engagement and wedding rings cleaned, which I was wearing at the time. When we were preparing to leave, the jeweler who had cleaned my rings came to the storefront to return them. However, he informed me that one of the prongs of my wedding ring--an estate piece of yellow gold with twelve small diamonds--had broken while my ring was in the jewelry cleaner and that it would be $78 to replace the prong and "at least several hundred dollars more" to fix the rest of the prongs on the ring. My husband and I asked that the jeweler cover the cost to replace the prong that had broken while he was cleaning the ring, to which he replied, "absolutely not," and went on to say that it was actually our fault the ring had broken because we had not "informed him that the prongs could break." Neither my husband nor I have expertise in jewelry and we had trusted Zerbe to handle my wedding ring with care, especially when other jewelers we've visited have cleaned my rings without losing any of its stones. Shoppers: deal with Zerbe at your own risk!(UPDATE [June 10, 2015]): The owner of Zerbe Jewelers personally reached out to apologize for the poor treatment my husband and I received in the store and to make amends for our experience. A professional, ethical decision end to this story. We will consider patronizing this store again now that we know the owners value customer service and professional conduct...even if one of their jewelers most certainly did not!
I wish there was an option to rate zero stars. I went there to sell my diamond, and they said it was "flawed." Either they tried to rip me off, or they know nothing about diamonds. Diamonds are supposed to be flawed if they're natural! He said he'd only give me $300 for it. Other places offered $1000. Retail is $8K. Umm..no, thank you!
This is the place for jewelry in Colorado Springs. Such a unique collection. George had some one of a king estate pieces that i could not resist. PRICE and selection were great
My fiance bought my engagement ring from this Samuel's Jewelers. Of course, we have a warranty that is supposed to cover everything, including the center diamond for the lifetime of the ring. My ring chipped 4 months after buying it. Yes, contrary to popular belief, diamonds sometimes break. It is painfully obvious that it is chipped on the side of the diamond in a star-shape crack and there is a very visible line across the entire center of the diamond. I, obviously, did not receive it this way. We went in and Dak and some lady assured us it would be replaced, it just needed to be sent out. I had a horrible feeling in my gut and it turns out I was on to something. They shamelessly called me back and are claiming the crack is a natural imperfection that was in the stone when we bought it and will not honor their warranty. I'm disgusted. DO NOT BUY JEWELRY FROM SAMUELS JEWELERS. I could go on..like the shady practice they have of including in their warranty details that you must get your ring inspected every 6 months for the rest of your life or the warranty is void. This may be somewhat common, but they do not tell you up front nor provide you this stupid paper you are supposed to keep to certify you're having it inspected. They hope if they can keep you out of their hair for 6 months, they'll never have to deal with you again. Service may seem great when you're there buying a ring, but that's not really the part that matters.
Truly a wonderful jeweler, Dale has an uncanny knack for creating exceptional, and one of a kind items. He created my husband's wedding band and he has received numerous compliments from it. If you are looking to find a unique piece of jewelry I highly recommend a visit. If he doesn't have it, he can surely make it and you will be more than pleased with the final product.
Dale is outstanding when it comes to jewelry! He is the only person I trust to do jewelry repairs, appraisals or deal with in jewelry design. Not only does Dale do excellent work but his customer service is something that is lacking in so many other businesses. My overall rating is way beyond a five star rating!!!
I had a special design in mind. I went to most every jeweler in Colorado Springs as well as a few in ND. Most jewelers didn't seem to understand the design, or didn't have the ability or desire to put in the effort to make the custom ring. Judy completely understood my thoughts and made a piece that was truly amazing. We had an issue with the engagement ring. Judy immediately took care of it and made it right.I wouldn't go anywhere else to get a piece after the wonderful experience with Judy.