In response to Bradley's review: We use a detailed inventory system at Summit Cleaners, where every item has a very small barcode attached to it. This item, and its barcode, gets tracked from the point it was dropped off, through production, storage, and delivery. Not only are we able to track the garment while it is in our store, we also track how many times the item has been cleaned by Summit and who it belongs to. On the 17th of October Bradley dropped off three sport coats, he calls them jackets. On this day we only received eleven sport coats for cleaning, three of which belonged to Bradley. All of the other 8 sport coats belonged to existing customers and had been in our store before; this was Bradley’s first visit to our store. I do not know why Bradley would be motivated to claim we lost his sport coat, but I can prove that the jackets we presented to him on pick up are the jackets he dropped off for cleaning. From the outside it may be confusing how we keep track of all the clothing in the store, if you would like a quick tour or explanation how our system works don’t hesitate to contact our store (719-282-8203) or pay us a visit.