1.Ashford Realty Group
4291 Austin Bluffs Pkwy
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2.Ashford Realty Group
6140 Tutt Blvd Ste 110
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Never at the office when the times say they are. If you call they don't answer and if you leave a message don't expect a call back. The apartments would be amazing if the staff just wanted to help. BUT I guess we can't all run an apartment complex the right way. It would be nice to know the manager of the complex actually cared for residents however I have witnessed her stress and her lack of understanding THIS IS WHERE PEOPLE LIVE.
As of January 1st of 2017, Arbor Pointe came under new management. Her name is Vicky and she is an absolute delight to talk too. Her staff is very informative and caring. Her maintenance staff is hardworking and only want the best. Since I am new to apartment life, when my husband and I left one day together, I left my key in the room. I caught one of the maintenance staff and explained how i got locked out. He got the master key and let me back in. What I didn't know was that he was leaving work. He was off and didn't give me a hard time or attitude. That was wonderful. Vicky changed many of the rules that the previous owner did not have. There is a background check for sex offenders, drug offences, and others. Only 3 adults can live in the apartments at any given time. I don't know how many kids. It is fairly quiet and i never see any drama (cop calls, fights, drunkards.) She is planning on doing many renovations, many of which she has already done to empty ones. They spray every 40 days for bugs.They will be filling the swimming pool to turn it into a rec center.I live in a 2 bedroom wood floor apartment. We only pay for electric and internet, the rest is part of the rent. We don't have a dishwasher. The laundry machines are rather small. It would be cheaper to go to the laundromat at this time.
If you're considering moving in here .... DON"T!! RUN before its too late. TCG Property Management are crooks and they should all be in jail. This property has mold everywhere and they do nothing about it! They never respond to issues with the building. They not only will not give you you're deposit back, they drum up numerous other charges and hold you hostage to pay for all or will send to collections. You do not want to jeopardize your health and safety by living here.
Property manager/ real estate agent Holly Dalton is a con artist, thief, and liar. I am a military service member who trusted her to take care of my home while stationed out of state. My property was damaged, rent checks bounced, and she ignored attempts to contact her. Holly Dalton's license should be revoked and she should be in jail for victimizing honest, hard working people. I hope the police find her. Encore Properties is not to be trusted. It is run by criminals.
Not a place to live you get cocuraches bed bugs you get primer insted of paint that comes off dirty Carpet . never get fix what needs to be fix rude staff @office. Just not a place to live.
The men here ask nosey questions and are not very friendly people. Ive been here 2x to look at two of the properties and I wouldn't give my money to this guy because he judges you by every little things you say, the way you look and is looking for perfection so good luck to the suckers who move here.
This place is not for familys. They wont fix anything. All I can say is that I have a Lawyer and im going to take them to court and win. These guys could care less about there tennents and hopefully I can get out of my lease. My place is burning up and ive been trying to get them to fix my air conditioner for over a year.
I rented for a year from Encore Properties. It was one mess after another. During the summer, our AC broke, supposedly someone was coming out to fix it, they never did. We had a 3 year old and a newborn baby in a 90 degree house because it was always one excuse after the other as to why it was only working when it wanted to. They didn't turn on our sprinklers, even though we asked several times, so we had to water the grass with a hose. They NEVER return your phone call. We've been waiting 6 weeks for them to mail our security deposit because we moved out, the guy said we would get the full deposit "well before the allotted time" (which is 6 weeks). We've tried emailing, calling and everything imaginable to get a hold of them so we could get our security deposit, but no one will return any of our attempts to contact. Definitely would NOT recommend them to anyone unless they decide to clean up their act and get things done.
i use to live here in 2013. Looking at the reviews, it seems like nothing has changed. The Landlord is very rude and is always talking about your business to other tenants. I remember hearing her husband (maintenance man) talking about me from outside my complex. Her husband lied and said my friend was smoking weed outside which wasn't true because I was there. Landlord told me I have to let her know when I have guest over. Please. I had people coming over more than 3 at a time and never mentioned it to her. For what? Living here was like living at your parents place as a teenager and you had to follow a bunch of child like rules.
This place is haunted!! Let me start by sayin im a skeptical type person not easy to fool, not a beliver in paranormal activity that is ...until i moved in the retreat at austin bluffs in 2007! Apartment was freaky from the beginning not only did i live on the top floor and continuously hear foot steps above me ( could have been a bird or a squirrel there was an attack above my apatment on the outside) i had a 18month old daughter at the time who was insanely terrified the instant we moved her room which was the master particularly the bathroom that llaid infont if her crib she was insistent we always close the bathroom door at bed. On a nightly bases she would wake up in sheer terror inconsolably so one night she was so terrified baby girl was at the door mysteriously out of her crib beating to get out of the room in a panic. Next occasion. . she wake up in her nightly fright and exlaims the wall talked in her ear. Me and hubby were woke in middle of night by hard banging on our bed.