Is it weird to love an appliance repair company?I would give this AMAZING company a ZILLION stars if I could!!! I have actually sat with what to say on this review and just HOW to say it. I do not normally leave reviews, but it is important to me that I convey my absolute love and newfound devotion for this Veteran-owned company as they literally saved us thousands of dollars AND were incredible throughout the entire process.We are stationed in Kansas but our home is in Colorado Springs. Our wall oven stopped working prior to our tenants moving in. We had a different repairman/company look at the oven, attempt to repair it, and told us we needed a brand-new oven. We were told by this first company to spend over $1800 (new oven, cost of measuring, install, removal, etc.).Something felt "off" about the diagnosis so we contacted ANOTHER second appliance repair company who was unwilling to help me from afar. They basically gave me the runaround and left me in tears.Enter Peak Appliance - these repair gods and knights in shining armor.Never in my entire life, have I experienced such exemplary customer service. Ever. Ever. Ever.The owner spoke to us numerous times and helped us more than words can say. My husband is deployed and he vowed "we take care of our own". I know he would work equally as hard for anyone. Not only did he figure out that our oven was repairable - but he saved us thousands and thousands of dollars in untold expenses for the installation of a new wall oven. Jim - one of the main technicians for Peak Appliance, worked and worked until he had an answer.You should not hesitate to hire this Veteran-owned repair company. They don't make them like this anymore - you guys are awesome!!I wish we had the proper words to convey our gratitude. We think you are just incredibly hard working, selfless and kind!!!!! We appreciate all you did for us - even though we are an entire state away.Thank you, Peak Appliance!
So, hired them to fix my washer... the worker tells me they will fix it by wed or Friday the latest but we had to pay for the part upfront... and we did. Cone Friday we get email & phone call confirmation but NOONE shows, calls or emails us. So after lots if phone calls & messages, Friday & Saturday ... someone emails Saturday afternoon & they are coming Monday to fix the washer. Well, after they fix my washer, push it to the wall & turn it on washing, they get payment of $120 from me.... after they leave 10 mins later the floor starts flooding everywhere because they forgot to put the drain hose in the drain!! So, I've wasted 2 days off work dealing with these people & they almost flood my whole house, yet they feel justified taking $120 payment. If your JOB is to fix washers I would think you'd know to put the drain hose hanging right there in the drain. I was going to try & change my reviews & not bssh but they feel entitled to $120 for flooding my floors, NOT showing at scheduled time & 40 mins.... ridiculous. Fix your mess upd, we don't mind paying for the part but $120 for ALL the extra work YOU gave us because we trusted you as a company??!!