04/11/2017Mattress Firm Coeur D Alene
Avoid this store at all costs! I purchased a queen sized memory foam mattress for my son. I even had my son lay on their example mattress for almost 30 minutes to make sure that it would work for him. The mattress and bunky board we received are horrible. The bunky board is cardboard with a couple of thin boards spaced 6 inches or so apart - absolute cheap garbage that I had to pay $70 for?!? Then there’s the crummy memory foam mattress! Within two weeks my son was complaining about his back hurting (which we’ve had to see the doctor about a couple of times now). I called the store and was told to hang in there a couple more weeks because sometimes the foam mattresses needed to breathe and that my son probably wasn’t used to sleeping on that type of mattress. Yeah, well, that helpful information was, I believe, a ploy to keep me from returning what the store knows is garbage in order to not have to refund my money. After a certain amount of time the store “can’t” take it back and it becomes a warranty process with the manufacturer (way to stand behind your product Mattress Firm!). I started the warranty process which entails paying either $30 to do a “self inspection” or $50 for an inspector to come out to your home. I chose the self inspection because I was confident that I could show them the horrible mattress. Even after sending in pictures using their measuring tools and other pictures showing how the mattress dips like the Grand Canyon wherever you lay on it to the point of feeling the boards in the crummy bunky board (which all the cardboard has since squished into useless nothing), the company responded by telling me that it was “within manufacturer standards”! Seriously?!? I don’t know what kind of bait and switch racket they’ve got going on at that store, but don’t for a second believe them when you try out a mattress in the store and think it will be as nice when it shows up late to your home. Go somewhere else if you want a good quality bed!
Absolute worst service ever, never shop here!The promise everything give nothing attitude is easy to see at this " business ".After much looking I chose the " in stock " item and paid. After payment I was informed that this item was out of stock, be about two weeks for delivery. So I ask can we deal on any other items, substitute, etc.?, no deal.I walked in and spent $1000.00, no other visitors to the store during my visit ( 1hr) bought anything. Now in difficult situation to trust them, big mistake.Charlie called me two weeks later to request time for delivery, rudest person on the planet, not fit to work at Walmart. I have never spoke with a more rude employee, working for me he would have been fired on the spot.I specifically asked that during delivery the workers wear shoe covers as we have new home and carpet, and there was a foot a snow outside. Was promised that this would be the case by both the sales ans delivery people well beforehand.Upon delivery I was informed that they do not have shoe covers on our truck. So these guys tracked snow and mud all over, not even a flinch.Again, promise everything, give nothing.I had previously disassembled the old bed hours before delivery to make it easy for removal and only requested that they set up the frame. One more catch, they do not remove the old frame, ask the salesperson why that was left out.In general I have made three purchase at this location and never will again. I did speak with the salesperson post-delivery and he really did nothing to remedy the problem. I see bad management and ownership all over this as I am a business owner.So, never shop here, never deal with Charlie. There are so many other places here that are reputable. I would start with Walker's on Government Way and shop from there.A completely dissatisfied customer.Coeur 'd Alene